Network Engineer (L1/L2)

AlifCloud IT Consulting Pvt. Ltd.; Pune; On-site; INR 360,000 - 600,000; Full time

Benefits offered by this job

Insurance

Job summary

AlifCloud IT Consulting Pvt. Ltd. in Pune is seeking an experienced L2 Network Engineer to deliver advanced network support, troubleshooting, and operational management of enterprise infrastructure.

You will work with routing, switching, firewalls, VPNs, and wireless systems to maintain high availability. The role involves resolving L1 escalations, configuring devices, monitoring performance with SolarWinds/PRTG, and documenting SOPs.

Qualifications

• Bachelor's degree in CS/IT or related field.
• 3–6 years of hands-on network support experience.
• Experience in enterprise or datacenter environments.
• Strong troubleshooting and analytical skills.

Responsibilities

• Provide Level 2 support for enterprise network infrastructure and customer environments.
• Troubleshoot and resolve LAN/WAN/WLAN, VPN, and Internet connectivity incidents.
• Configure, monitor, and maintain routers, switches, firewalls, and wireless controllers.
• Analyze performance and proactively identify issues.
• Support firewall rules, NAT, ACLs, and security policies.
• Investigate outages, packet loss, latency, and routing problems.
• Work with ISPs/ vendors to resolve connectivity issues.
• Participate in change management, patching, upgrades, and maintenance.
• Create network documentation, diagrams, and SOPs.
• Support monitoring tools and generate operational reports.
• Escalate complex issues to L3/Architects when needed.

Skills

Networking

TCP/IP

DNS

DHCP

VLANs

OSPF

BGP

EIGRP

MPLS

SD-WAN

VPN

Firewall

NAT

ACLs

Wireless

Wi-Fi

Monitoring

SolarWinds

PRTG

Nagios

Wireshark

Fortinet

Palo Alto

Education

Bachelor's Degree in Computer Science/IT

Tools

Fortinet

Palo Alto

Cisco ASA/Firepower

Sophos

Job description

Job SummaryWe are seeking a skilled L2 Network Engineer to provide advanced network support, troubleshooting, and operational management of enterprise network infrastructure. The ideal candidate will have hands‑on experience with routing, switching, firewalls, VPNs, wireless technologies, and network monitoring tools. The engineer will be responsible for resolving escalated L1 issues, maintaining network performance, and ensuring high availability of critical business services.

Job DescriptionJob Title: Network Engineer (L1/L2)Experience: 2 to 5+ YearsLocation: 5 days onsite in Pune, IndiaShift: Rotational 24x7Salary: We would love to hear from youJob Type: Full-TimeInsurance: YesJob SummaryWe are seeking a skilled L2 Network Engineer to provide advanced network support, troubleshooting, and operational management of enterprise network infrastructure. The ideal candidate will have hands‑on experience with routing, switching, firewalls, VPNs, wireless technologies, and network monitoring tools. The engineer will be responsible for resolving escalated L1 issues, maintaining network performance, and ensuring high availability of critical business services.Key Responsibilities

• Provide Level 2 support for enterprise network infrastructure and customer environments.
• Troubleshoot and resolve incidents related to LAN, WAN, WLAN, VPN, and Internet connectivity.
• Configure, monitor, and maintain network devices including routers, switches, firewalls, and wireless controllers.
• Analyze network performance and proactively identify potential issues.
• Support firewall rule implementation, NAT, ACLs, and security policies.
• Investigate and resolve network outages, packet loss, latency, and routing issues.
• Manage VPN technologies including IPSec and SSL VPN.
• Work with ISPs and third‑party vendors to resolve connectivity‑related issues.
• Participate in change management, patching, upgrades, and maintenance activities.
• Create and maintain network documentation, diagrams, and SOPs.
• Support network monitoring tools and generate operational reports.
• Escalate complex issues to L3/Network Architects when required.

Required Technical Skills

• Networking
• TCP/IP, DNS, DHCP, NAT
• VLANs, STP, RSTP, EtherChannel
• Routing Protocols: OSPF, BGP, EIGRP
• LAN/WAN Technologies
• MPLS, SD‑WAN
• VPN (IPSec, SSL VPN)
• Network Security
• Firewall Administration (Fortinet, Palo Alto, Cisco ASA/Firepower, Sophos)
• Access Control Lists (ACLs)
• IDS/IPS Concepts
• Network Security Best Practices
• Wireless
• Cisco Wireless
• Aruba Wireless
• Wireless Controllers and Access Points
• Monitoring & Tools
• SolarWinds
• PRTG
• Nagios
• Wireshark
• Network Performance Monitoring Tools

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or related field.
• 3-6 years of hands‑on network support experience.
• Experience supporting enterprise or datacenter environments.
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication skills.
• Ability to work in rotational shifts and on‑call support when required.
• Preferred Certifications
• CCNA (Mandatory/Preferred)
• CCNP Enterprise
• Fortinet NSE
• Palo Alto PCNSA/PCNSE
• Aruba Certified Associate (ACA)

Nice to Have

• Experience with Azure Networking or AWS Networking.
• Knowledge of SD‑WAN implementations.
• Exposure to network automation using Python, Ansible, or Terraform.
• Experience in ITIL‑based support environments.

Key Performance Indicators (KPIs)

• Incident Resolution SLA Compliance
• Network Availability/Uptime
• Mean Time to Resolve (MTTR)
• Change Success Rate
• Customer/User Satisfaction Score

Ideal Candidate: Strong networking fundamentals, hands‑on troubleshooting experience, exposure to enterprise network environments, and the ability to independently resolve L2-level network incidents while collaborating with L3 teams for complex escalations.