Network Engineer (L1/L2)

Alif Consulting; Pune District; Presencial; INR 900.000 - 1.400.000; Jornada completa

Descripción de la vacante

AlifCloud IT Consulting Pvt. Ltd. in Pune seeks a skilled L2 Network Engineer to provide advanced network support and manage enterprise infrastructure. You will troubleshoot LAN/WAN, configure routers, switches, firewalls, and VPNs, and maintain high availability of critical services.

The role requires hands-on routing, monitoring tools, and security policy implementation, with on-call rotation and uptime commitments in large-scale environments.

Formación

• Bachelor's degree in CS/IT or related field required.
• 3-6 years of hands-on network support experience.
• Experience supporting enterprise or datacenter environments.
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication skills.
• Ability to work in rotational shifts and on-call support when required.
• CCNA (Mandatory/Preferred)
• CCNP Enterprise
• Fortinet NSE
• Aruba Certified Associate (ACA)

Responsabilidades

• Provide Level 2 support for enterprise network infrastructure and customer environments.
• Troubleshoot and resolve incidents related to LAN, WAN, WLAN, VPN, and Internet connectivity.
• Configure, monitor, and maintain network devices including routers, switches, firewalls, and wireless controllers.
• Analyze network performance and proactively identify potential issues.
• Support firewall rule implementation, NAT, ACLs, and security policies.
• Investigate and resolve network outages, packet loss, latency, and routing issues.
• Manage VPN technologies including IPSec and SSL VPN.
• Work with ISPs and third-party vendors to resolve connectivity-related issues.
• Participate in change management, patching, upgrades, and maintenance activities.
• Create and maintain network documentation, diagrams, and SOPs.
• Support network monitoring tools and generate operational reports.
• Escalate complex issues to L3/Network Architects when required.

Conocimientos

Networking

TCP/IP

DNS/DHCP

VLANs/STP

Routing OSPF/BGP

MPLS/SD-WAN

VPN IPSec/SSL

Security & ACLs

Firewall Admin

Aruba Wireless

Wireshark

PRTG

Network Monitoring

Educación

Bachelor's Degree in Computer Science, Information Technology, or related field

Herramientas

Azure Networking

AWS Networking

Descripción del empleo

AlifCloud IT Consulting Pvt. Ltd. | Full time

We are seeking a skilled L2 Network Engineer to provide advanced network support, troubleshooting, and operational management of enterprise network infrastructure. The ideal candidate will have hands-on experience with routing, switching, firewalls, VPNs, wireless technologies, and network monitoring tools. The engineer will be responsible for resolving escalated L1 issues, maintaining network performance, and ensuring high availability of critical business services.

Key Responsibilities

• Provide Level 2 support for enterprise network infrastructure and customer environments.
• Troubleshoot and resolve incidents related to LAN, WAN, WLAN, VPN, and Internet connectivity.
• Configure, monitor, and maintain network devices including routers, switches, firewalls, and wireless controllers.
• Analyze network performance and proactively identify potential issues.
• Support firewall rule implementation, NAT, ACLs, and security policies.
• Investigate and resolve network outages, packet loss, latency, and routing issues.
• Manage VPN technologies including IPSec and SSL VPN.
• Work with ISPs and third-party vendors to resolve connectivity-related issues.
• Participate in change management, patching, upgrades, and maintenance activities.
• Create and maintain network documentation, diagrams, and SOPs.
• Support network monitoring tools and generate operational reports.
• Escalate complex issues to L3/Network Architects when required.

Required Technical Skills

• Networking
• TCP/IP, DNS, DHCP, NAT
• VLANs, STP, RSTP, EtherChannel
• Routing Protocols: OSPF, BGP, EIGRP
• LAN/WAN Technologies
• MPLS, SD-WAN
• VPN (IPSec, SSL VPN)
• Network Security
• Firewall Administration (Fortinet, Palo Alto, Cisco ASA/Firepower, Sophos)
• Access Control Lists (ACLs)
• IDS/IPS Concepts
• Network Security Best Practices
• Wireless
• Aruba Wireless
• Wireless Controllers and Access Points
• Monitoring & Tools
• PRTG
• Wireshark
• Network Performance Monitoring Tools

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or related field.
• 3-6 years of hands-on network support experience.
• Experience supporting enterprise or datacenter environments.
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication skills.
• Ability to work in rotational shifts and on-call support when required.
• Preferred Certifications
• CCNA (Mandatory/Preferred)
• CCNP Enterprise
• Fortinet NSE
• Aruba Certified Associate (ACA)

Nice to Have

• Experience with Azure Networking or AWS Networking.
• Knowledge of SD-WAN implementations.
• Exposure to network automation using Python, Ansible, or Terraform.
• Experience in ITIL-based support environments.

Key Performance Indicators (KPIs)

• Incident Resolution SLA Compliance
• Network Availability/Uptime
• Mean Time to Resolve (MTTR)
• Change Success Rate
• Customer/User Satisfaction Score

Ideal Candidate: Strong networking fundamentals, hands-on troubleshooting experience, exposure to enterprise network environments, and the ability to independently resolve L2-level network incidents while collaborating with L3 teams for complex escalations.