Network Engineer L1

Xceedance; Gurugram District; On-site; INR 350,000 - 550,000; Full time

Job summary

Xceedance in Gurugram is seeking a Network Operations & Support (L1) professional for a permanent role. You will manage L1 incidents, provide remote/on-site support for LAN/WAN connectivity, and assist with routing, firewall policies, and monitoring tasks.

The role involves hands-on configuration tasks (Cisco, Fortinet, Check Point) and collaboration with ISPs to resolve outages. A 1–3 year experience window is expected.

Qualifications

• 1–3 years of experience in network operations and support.
• Permanent position.
• Experience with Cisco routing/switching and firewall management.

Responsibilities

• Own L1 incident and service request tickets; diagnose and escalate as needed.
• Provide remote/on-site support for LAN/WAN/Wi‑Fi connectivity issues and RCAs.
• Assist with Cisco Routing & Switching tasks: interface status checks, VLANs, port security basics, ACL updates.
• Support Fortinet/Check Point operations: review firewall hits, update policy objects and NAT entries.
• Validate MPLS and ILL link status; coordinate with ISPs for outages and report progress.
• Execute basic static routes, TransNAT checks, and NSG/route table verifications under guidance.
• Monitor with SolarWinds, Cisco ThousandEyes, and Meraki Dashboard; log actions and tickets.
• Generate daily/weekly health reports and assist with capacity planning inputs.
• Maintain network diagrams, device inventories, change records, and SOPs/runbooks.
• Ensure security baselines, access controls, and operational standards.

Skills

Cisco Routing & Switching

VLAN

Port security

ACL

NSG/Route table verifications

MPLS

Static routing

TransNAT

Leased line (ILL)

SolarWinds

Cisco ThousandEyes

Meraki Dashboard

Tools

Fortinet

Check Point

Job description

1 - 3 Years

Permanent

Job Description

Key Responsibilities

Network Operations & Support (L1)

• OwnL1 incident and service requesttickets; performinitial diagnosis, document findings, andescalateto L2/L3 as needed.
• Provideremote/on-site supportfor user connectivity issues (LAN/WAN/Wi‑Fi) and report chronic problems for RCA.

Configuration & Troubleshooting (SOP-Driven)

• Assist withCisco Routing & Switchingtasks: interface status checks,VLANassignments,port securitybasics, andACLupdates (pre‑approved).
• SupportFortinet/Check Pointoperations: review firewall rule hits, add/modifypolicy objectsandNATentries (standard changes with approvals).
• Validate and reportMPLSandInternet Leased Line (ILL)link status; coordinate with ISPs for outages and track incident progress.
• Executebasic static routes,TransNATchecks, andNSG/route tableverifications under guidance.

Monitoring & Reporting

• Proactively monitor withSolarWinds,Cisco ThousandEyes, andMeraki Dashboard; acknowledge alerts, open tickets, and document actions.
• Generatedaily/weekly health reports, utilization snapshots, and assist withcapacity planninginputs.

Documentation & Compliance

• Maintainnetwork diagrams, device inventories, change records, andSOPs/runbooks.
• Ensure adherence tosecurity baselines,access controls, andoperational standards.

Job Snapshot

Updated Date

30-12-2025

Job ID

JOB_1424

Org Hierarchy

IT Infrastructure, Services & Security

Location