Network Engineer L2

TechRays; Pune District; On-site; INR 300,000 - 520,000; Full time

Job summary

TechRays is seeking an L1 Network Engineer in Pune to monitor, troubleshoot, and provide first-level technical support for network infrastructure. You will identify network issues, perform basic troubleshooting, and coordinate with higher-level teams to ensure timely incident resolution.

The role requires hands-on experience with routers and wireless technologies, plus familiarity with TCP/IP, VLAN, DNS, DHCP, and FortiGate Firewall.

Qualifications

• Basic knowledge of TCP/IP, OSI Model, LAN/WAN.
• Good understanding of Routing & Switching concepts.
• Familiarity with VLAN, DHCP, DNS, NAT, ARP, ICMP.
• Basic knowledge of FortiGate Firewall and SD-WAN concepts.

Responsibilities

• Monitor network devices, links, and connectivity using monitoring tools.
• Provide L1 support for network-related incidents and service requests.
• Troubleshoot basic issues related to LAN, WAN, Internet, VPN, and connectivity.
• Perform basic configuration and troubleshooting of routers, switches, firewalls, and SD-WAN devices.
• Troubleshoot TCP/IP, DNS, DHCP, routing, and switching issues.
• Coordinate with ISP and telecom vendors for link-related issues and follow-ups.
• Check link status, interface status, packet loss, latency, and connectivity.
• Escalate unresolved issues to L2/L3 teams within defined timelines.
• Maintain proper documentation of network incidents, changes, and resolutions.

Skills

TCP/IP basics

Routing & Switching

LAN/WAN

VLAN/DHCP/DNS

FortiGate Firewall

SD-WAN

ISP troubleshooting

Monitoring tools

Ticketing systems

Hands-on routers/wireless

Tools

Ticketing systems

Network monitoring tools

Job description

Job Summary:

We are looking for an L1 Network Engineer to monitor, troubleshoot, and provide first-level technical support for network infrastructure. The candidate will be responsible for identifying network issues, performing basic troubleshooting, coordinating with higher-level teams, and ensuring timely resolution of incidents.

Key Responsibilities:

• Monitor network devices, links, and connectivity using monitoring tools.
• Provide L1 support for network-related incidents and service requests.
• Troubleshoot basic issues related to LAN, WAN, Internet, VPN, and connectivity.
• Perform basic configuration and troubleshooting of routers, switches, firewalls, and SD-WAN devices.
• Troubleshoot TCP/IP, DNS, DHCP, routing, and switching issues.
• Monitor network alerts and identify outages or performance issues.
• Perform basic troubleshooting of FortiGate Firewall and escal
• Coordinate with ISP and telecom vendors for link-related issues and follow-ups.
• Check link status, interface status, packet loss, latency, and connectivity.
• Create, update, and maintain incident/service tickets with proper troubleshooting details.
• Escalate unresolved issues to L2/L3 teams within defined timelines.
• Maintain proper documentation of network incidents, changes, and resolutions.
• Follow defined SLA, escalation matrix, and network support procedures.
• Provide support during planned maintenance and network changes.
• Prepare basic daily/shift reports and handover notes.
• Hands-on experience with routers and wireless technologies.

Required Technical Skills:

• Basic knowledge of TCP/IP, OSI Model, LAN/WAN.
• Good understanding of Routing & Switching concepts.
• Knowledge of VLAN, DHCP, DNS, NAT, ARP, ICMP.
• Basic knowledge of Static Routing and Dynamic Routing protocols.
• Basic knowledge of FortiGate Firewall.
• Basic understanding of SD-WAN concepts.
• Knowledge of ISP connectivity and troubleshooting.
• Familiarity with network monitoring and ticketing tools.
• CCNA certification or equivalent knowledge will be an advantage.

Additional Requirements:

• - Preferably 1-3 years of experience in network support.