Network Engineer

Talento HR; Kerala; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Rotational shifts

24x7 NOC

Job summary

Talento HR is seeking a Network Support Engineer (L2) for NOC Operations with 2–4 years of experience. The role focuses on advanced troubleshooting, incident management (P1/P2), and ensuring high availability of network and infrastructure systems.

You will act as the escalation point for L1 and coordinate with L3 during outages. The ideal candidate has strong networking fundamentals, experience with monitoring and ticketing tools, and the ability to analyze logs, metrics, and alerts.

Qualifications

• 2–4 years of experience in network support or NOC roles.
• Strong networking fundamentals and troubleshooting experience.
• Ability to analyze logs, metrics and alerts.
• Certifications such as CCNA, Network+ or ITIL preferred.

Responsibilities

• Resolve complex network/infrastructure issues within SLA.
• Lead incident handling, escalation, and stakeholder communication.
• Support major incident response and service restoration.
• Contribute to RCA, runbooks, and continuous improvement.

Skills

Networking fundamentals

Troubleshooting

Log and metrics analysis

Tools

Zenduty

Dynamics 365

Zoho Desk

Job description

Hiring: Network Support Engineer (L2) – NOC Operations

We’re hiring for our client for a skilled L2 Network Support Engineer with 2–4 years of experience

Role Overview

Handle advanced troubleshooting, manage escalated incidents (P1/P2), and ensure high availability of network and infrastructure systems. Act as the key escalation point for L1 and coordinate with L3 teams during critical outages.

Key Responsibilities

• Resolve complex network/infrastructure issues within SLA
• Lead incident handling, escalation, and stakeholder communication
• Support major incident response and service restoration
• Contribute to RCA, runbooks, and continuous improvement

Skills Required

• Strong networking fundamentals & troubleshooting experience
• Familiarity with monitoring and ticketing tools (Zenduty, Dynamics 365, Zoho Desk)
• Ability to analyze logs, metrics & alerts

Preferred Certifications: CCNA / Network+ / ITIL (Linux/Cloud is a plus)

Work Environment

24×7 NOC (rotational shifts)