Engineer - Network Operations & Support

Tata Communications; Pune District; On-site; INR 600,000 - 800,000; Full time

Job summary

Tata Communications seeks a Level 1.5 NOC Engineer in Pune, India, to monitor and support network infrastructure. The role requires 3-5 years of experience in NOC/network support and strong skills in IP networking, troubleshooting, and Fortigate firewall management. Responsibilities include monitoring networks, troubleshooting incidents, and coordinating with Level 2 teams. Preferred qualifications include CCNA and familiarity with ITIL processes. The position offers engagement in a dynamic environment with opportunities for skill development.

Qualifications

• 3-5 years of experience in NOC or network support role.
• Strong understanding of IP networking concepts.
• Basic to intermediate hands-on exposure to Fortigate Firewalls.

Responsibilities

• Monitor enterprise network using NMS tools.
• Troubleshoot network incidents including LAN/WAN.
• Manage and support Fortigate firewall operations.

Skills

Network monitoring

Troubleshooting

IP networking concepts

Fortigate Firewall

Communication skills

Education

CCNA, Fortinet NSE1/NSE2/NSE3

Tools

ServiceNow

SolarWinds

PRTG

Nagios

Job description

Job Summary

• The Level 1.5 NOC Engineer will be responsible for monitoring, troubleshooting, and supporting enterprise network infrastructure.
• The role requires a solid understanding of IP domain technologies (Switching Routing), handson experience with Fortigate firewall basics, and strong knowledge of incident and change management processes.
• The engineer will act as an escalation point for Level 1 and ensure effective coordination with Level 2/Level 3 teams.

Key Responsibilities

• Monitor enterprise network and security infrastructure using NMS tools.
• Perform initial and intermediate-level troubleshooting of network incidents, including LAN/WAN, Switching, Routing, and firewall-related issues.
• Handle escalations from Level 1 and provide detailed analysis to Level 2 teams when required.
• Manage and support Fortigate firewall operations at a basic to intermediate level (policies, routing, VPN checks, etc.).
• Execute and support approved change management activities under guidance from senior engineers.
• Create, update, and maintain incident, problem, and change records in ITSM tools (e.g., ServiceNow).
• Provide timely communication and status updates to stakeholders during service incidents.
• Ensure adherence to defined SLAs and operational procedures.
• Participate in 24/7 rotational shifts, including weekends/holidays if required.Prepare technical reports and documentation as needed.

Required Skills Experience

• 3-5 years of experience in NOC or network support role.
• Strong understanding of IP networking concepts, including:VLANs, STPRouting protocols (OSPF, BGP, EIGRP)ARP, DHCP, DNS
• Basic to intermediate hands-on exposure to Fortigate Firewalls (FortiOS).
• Knowledge of incident management change management processes (ITIL preferred).
• Experience with network monitoring tools (SolarWinds, PRTG, Nagios, etc.).
• Ability to analyze network faults using CLI on switches/routers/firewalls.
• Strong troubleshooting and analytical skills.
• Good communication skills (written and verbal).

Preferred Qualifications

• Certifications such as CCNA, Fortinet NSE1/NSE2/NSE3 (or higher).
• Experience working in an enterprise or service-provider network environment.Familiarity with ticketing systems like ServiceNow, Remedy, or Jira.