Network Engineer

Atria Convergence Technologies (ACT); Hyderabad; On-site; INR 300,000 - 450,000; Full time

Job summary

ACT (Atria Convergence Technologies Ltd.) is hiring an Executive/Senior Executive Community Operations to ensure seamless broadband installation and fault repair services. The role involves fieldwork, traveling to customer locations to rectify network faults from the switch box to the customer premises, ensuring high-quality service and customer satisfaction.

You will maintain network health, troubleshoot issues, and provide timely resolutions while coordinating with cross-functional teams to

Qualifications

• Minimum 0–3 years of relevant field network engineer experience (broadband).
• Experience with fiber splicing, crimping, and internal wiring.
• Willingness to work in the field (Wi-Fi router and switch configuration, OTDR handling, cable pulling).

Responsibilities

• Ensure 99.99% customer uptime and maintain switches per norms.
• Provide on-site fault repair and installations at customer premises.
• Attend customer complaints and deliver timely, quality resolutions within TAT.
• Monitor network management system and escalate if needed.
• Ensure safety compliance and provide feedback for permanent solutions.

Skills

Field Network Engineer

Fiber Splicing

Crimping

Internal Wiring

Wi-Fi Router Configuration

Switch Configuration

OTDR Handling

Cable Pulling

Job description

About Atria Convergence Technologies Ltd:

ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in home entertainment, education, and interactive services provider in India. Today, we are closer than ever to realizing it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu, Delhi, Rajasthan, Uttar Pradesh and Gujarat. We are one of the countrys most renowned cable and broadband company, bringing state-of the art services to more than 3 million happy homes (Fibernet, Digital TV, HDTV). We offer broadband on optic fiber and our Fiber-To-The Home technology can carry vast amount of information at speeds up to 1 Gbps. We are one of the leading ISPs in the wired broadband category, and the largest non-telco ISP in the country.

Role: Executive/Senior Executive Community Operations

Purpose of the role:

The primary purpose of this role is to ensure seamless broadband installation and fault repair services for our customers. The candidate will be responsible for performing fieldwork, which includes traveling to customer locations to rectify network faults and complete installations. This involves working from the customer switch box to the end connection at the customer’s premises, ensuring high-quality service and customer satisfaction.

Role & Responsibilities:

• Assume overall responsibility for ensuring 99.99% Customer Uptime
• Ensure that the switches in the network are maintained as per norms
• Ensure support for timely connectivity for all the cross functional teams
• Maintain the network database and submit the required report to the reporting manager on regular intervals
• Attend customer complaints on field and give quality resolution within the TAT
• Provide timely resolution of technical complaints through analysis/ trouble shooting
• Monitor NMS through relevant application and take appropriate action based on the events
• Analyze repeat complaints and ensure implementation of corrective measures through escalations if required100% compliance on safety and cardinal rules
• Responsible for process adherence
• Provide structured feedback to management to provide permanent solutions to improve service

Must have:

• Should have min 0-3 year relevant experience in Field Network Engineer role (Broadband)
• Experience in Fiber Splicing, Crimping, internal wiring.
• Skill Set Basic Understanding of networking / willing to work on field - Responsibility Wi-Fi Router configuration/Switch configuration / Splicing / OTDR handling / Cable - pulling (On Field Job)
• 6 days working and 1 Week Off will be provided on a weekday
• Immediate joiners or Maximum 10 days' notice period are preferred