Broadband Field Technician

Gazon Communications; Pune District, Pimpri-Chinchwad; Presencial; INR 290.000 - 424.000; Jornada completa

Descripción de la vacante

Gazon Communications is seeking a technically skilled field technician to drive broadband installations, activations, and smooth customer onboarding in Pune. The role demands rapid issue resolution, adherence to SLAs, and ongoing maintenance to minimize downtime and outages.

You will diagnose fiber, OLT, PON, router, and Wi‑Fi issues, optimize signal levels, and ensure correct customer wiring. Daily reports and safety compliance are part of the duties, with incentives for onboarding new

Responsabilidades

• Perform timely broadband installations, activations, and customer onboarding.
• Resolve customer complaints within defined TAT/SLA.
• Maintain installation quality and achieve first-time resolution.
• Troubleshoot fiber cuts, OLT, PON, router, and connectivity issues.
• Execute power management and optimize optical signal levels.
• Conduct preventive maintenance to reduce repeat complaints and network downtime.
• Ensure proper customer-end wiring, router configuration, and Wi‑Fi performance.
• Maintain daily work reports, customer records, and installation updates.
• Follow safety procedures and ensure proper utilization of network materials.
• Achieve daily installation, activation, and service quality targets.

Descripción del empleo

Role & responsibilities : -

• Perform timely broadband installations, activations, and customer onboarding.
• Resolve customer complaints within defined TAT/SLA.
• Maintain installation quality and achieve first-time resolution.
• Troubleshoot fiber cuts, OLT, PON, router, and connectivity issues.
• Execute power management and optimize optical signal levels.
• Conduct preventive maintenance to reduce repeat complaints and network downtime.
• Ensure proper customer-end wiring, router configuration, and Wi‑Fi performance.
• Maintain daily work reports, customer records, and installation updates.
• Follow safety procedures and ensure proper utilization of network materials.
• Achieve daily installation, activation, and service quality targets.

Monthly New Customer Onboarding Incentive:

Preferred candidate profile