Walk-in | VOIP Engineer - Direct WalkIn

Movate Technologies; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

CSS Corp in Bengaluru seeks a VOIP Engineer to support telecom VoIP platforms. You will handle inbound inquiries from global regions, troubleshoot VoIP setup, and assist customers via screen-sharing sessions. Strong English communication is essential.

Technical fundamentals include SIP/H.323, TCP/IP, DNS, and networking concepts. Familiarity with CRM systems and SaaS products is advantageous; CCNA/CCNP certifications are a plus.

Qualifications

• Prior contact center experience with EMEA/NAM regions.
• Excellent English written and verbal communication.
• Basic knowledge of VoIP setup and networking.
• Basic experience in Windows and macOS.
• Familiarity with SaaS products.
• Experience conducting screen-sharing sessions.
• Knowledge of CRM systems and customer portals.

Skills

VoIP protocols (SIP, H.323)

Networking fundamentals

TCP/IP, DNS

VoIP concepts and call setup

Screen sharing for troubleshooting

Education

CCNA/CCNP certifications

Tools

Salesforce Service Cloud

Job description

Hi Candidate,

Good day !

Warm greetings from CSS Corp, Chennai !!!

Below is the Job Description for your reference,

Role: VOIP Engineer

Domain: Telecom VOIP Platform

Location: Bangalore

Shifts: 24x7 ( US Shift )

Mandatory Requirements

• Prior contact center experience - EMEA/NAM (handling inbound calls/chats).
• Excellent written and verbal communication skills in English.
• Basic knowledge of VoIP Setup, Basic Networking knowledge, and basic experience in Windows and macOS.

Technical Knowledge Requirements

• Moderate understanding of networking fundamentals, including:
• Packet Switching
• VoIP protocols (H323, SIP, RTP)
• OSI Model
• MAC Addressing and Subnetting
• TCP/IP, DNS
• Networking tools such as Ping/Traceroute, DHCP, Telnet
• Basic Routing Concepts
• Good understanding of VoIP technologies, networking, and telecommunications.
• Clear knowledge of how VoIP calls are connected and terminated
• Understanding the role of SIP in VoIP call setup and management

Additional Competencies

• Basic knowledge of SaaS products.
• Experience conducting screen-sharing sessions to assist customers with setup and troubleshooting.
• Familiarity with Salesforce Service Cloud (or similar CRM systems), Knowledge Base systems, and Customer Portals for case management.
• Certifications in CCNA/CCNP are an added advantage