Network Engineer L1

Darwinbox Digital Solutions Pvt. Ltd.; Gurugram District; On-site; INR 350,000 - 520,000; Full time

Job summary

Darwinbox Digital Solutions Pvt. Ltd. in Gurgaon is seeking an L1 Network Operations & Support engineer to handle incident tickets, perform initial diagnosis, and escalate as needed for faster resolution.

You will provide remote and on-site assistance for LAN/WAN/Wi‑Fi connectivity, configure Cisco routing and VLANs, review firewall policies, and monitor network health with industry tools.

Qualifications

• 1-3 years of relevant experience.
• Hands-on with LAN/WAN/Wi-Fi connectivity.
• Knowledge of VLANs, ACLs and firewall policies.
• Experience monitoring networks with enterprise tools.

Responsibilities

• Own L1 incident and service request tickets; perform initial diagnosis, document findings, and escalate to L2/L3 as needed.
• Provide remote/on-site support for user connectivity issues (LAN/WAN/Wi‑Fi) and report chronic problems for RCA.
• Assist with Cisco Routing & Switching tasks: interface status checks, VLAN assignments, port security basics, and ACL updates.
• Support Fortinet/Check Point operations: review firewall rule hits, add/modify policy objects and NAT entries.
• Validate MPLS and ILL link status; coordinate with ISPs for outages and track incident progress.
• Monitor with SolarWinds, Cisco ThousandEyes, and Meraki Dashboard; acknowledge alerts and document actions.
• Maintain network diagrams, inventories, change records, and SOPs/runbooks; ensure security baselines and access controls.

Skills

L1 support

Remote support

Cisco routing

VLAN configuration

ACL updates

Firewall policies

Network monitoring

SolarWinds

ThousandEyes

Meraki Dashboard

Tools

Cisco Routing & Switching

Fortinet

Check Point

Meraki Dashboard

Job description

1 - 3 Years

Permanent

Job Description

Key Responsibilities

Network Operations & Support (L1)

• OwnL1 incident and service requesttickets; performinitial diagnosis, document findings, andescalateto L2/L3 as needed.
• Provideremote/on-site supportfor user connectivity issues (LAN/WAN/Wi‑Fi) and report chronic problems for RCA.

Configuration & Troubleshooting (SOP-Driven)

• Assist withCisco Routing & Switchingtasks: interface status checks,VLANassignments,port securitybasics, andACLupdates (pre‑approved).
• SupportFortinet/Check Pointoperations: review firewall rule hits, add/modifypolicy objectsandNATentries (standard changes with approvals).
• Validate and reportMPLSandInternet Leased Line (ILL)link status; coordinate with ISPs for outages and track incident progress.
• Executebasic static routes,TransNATchecks, andNSG/route tableverifications under guidance.

Monitoring & Reporting

• Proactively monitor withSolarWinds,Cisco ThousandEyes, andMeraki Dashboard; acknowledge alerts, open tickets, and document actions.
• Generatedaily/weekly health reports, utilization snapshots, and assist withcapacity planninginputs.

Documentation & Compliance

• Maintainnetwork diagrams, device inventories, change records, andSOPs/runbooks.
• Ensure adherence tosecurity baselines,access controls, andoperational standards.

Job Snapshot

Updated Date

30-12-2025

Job ID

JOB_1424

Org Hierarchy

IT Infrastructure, Services & Security

Location