Network Development & Retail Strategy Manager

MSX International; Gurugram District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

MSX International is seeking a hands-on professional to support dealer scouting, selection and rollout, while steering project management for new or refurbished sites from start to finish. The role includes coordinating layouts, timelines, and vendor engagement, and ensuring sales systems and SOPs are activated in line with local market requirements.

You will develop standardized sales and service processes, manage performance reporting, and ensure incentives are properly applied.

Qualifications

• 2-3 years of experience in two-wheeler or passenger vehicle segment.
• Strong knowledge of the automobile market and customer dynamics.

Responsibilities

• Support dealer scouting and selection; rollout dealer communications; screen applicants; assist LOI and Start of Operations.
• Steer project management for new/refurbishment projects from start to completion; assist layout finalization with architects and vendors; maintain timelines and BOQ.
• Set up and activate sales systems (DMS, CRM, VOC); help dealers establish processes and operations per standards and local market requirements.
• Develop Sales and Service Standards (SOPs) and communicate them to dealers.
• Manage HST reporting; ensure dealer bonuses are activated on schedule; share regular reports with management.

Skills

Automotive market knowledge

Job description

At MSX International, we’ve been partnering with leading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations. Our expertise in areas like dealer performance, repair optimization, and consumer engagement positions us as a trusted partner in the evolving mobility industry.

Job Description

• Support dealer scouting and selection – prepare and rollout out new dealer wanted communication. Screen and short list the applicants. Support in evaluation, release of LOI, build up phase and Start of Operations
• Steer the project management for new /refurbishment from start to conclusion. Support in finalization of layout with the architects, support dealer and vendors in preparation of project timelines, BOQ finalization, material ordering, IC… etc. Conduct regular site visits, review no site work ensuring a timely delivery of the project.
• Ensure set up and activation of sales systems, DMS, CRM, VOC and other IT processes. Support dealer to establish processes, systems, and operations as per standards and local market requirement.
• Develop the Sales and service Standards - SOP's and communicate the same with the dealers
• Manage HST reporting ensure dealer Buno are activated at the right time, ensure all HST records are up to date and share regular reports with the management

Performance evaluation

The performance delivered by the selected agency will be subject to evaluation based on a set of pre-defined categories. The success of the engagement will be measured against below KPIs.

Qualifications

• Minimum 2-3years of experience in two-wheeler/ Passenger vehicle segment.
• Well versed with automobile market knowledge

Additional Information

MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.