Network Coordinator

Standard Chartered; Mumbai; On-site; INR 800,000 - 1,500,000; Full time

Job summary

Standard Chartered in Mumbai seeks a Front End Operations professional to ensure transactions are routed through Area Operations and to reconcile documentation with COLIS, ensuring top-quality submissions from the frontline.

The role also covers MIS preparation for wealth, monitoring sales processes, and organizing training for IS teams and Referral Channels, with emphasis on accuracy, timeliness, and cross-functional collaboration.

Qualifications

• Experience in financial services operations is preferred.
• Ability to reconcile documentation with quality standards.
• Experience with MIS reporting and data mapping is a plus.

Responsibilities

• Ensure all transactions are routed through the Area Operations unit.
• Reconcile gaps in documentation with COLIS.
• Ensure minimum acceptable quality of documentation submitted by the frontline.
• MIS preparation for wealth.
• Monitor compliance with Sales Processes.
• Ensure completeness of documentation – ISTF, SA etc.
• Help organize training programs for the IS team and Referral Channels.
• Track monthly business trackers and MIS mappings with minimal variance.

Job description

Front end Operations

• Ensuring all transactions done are routed through Area Operations unit
• Reconciling gaps in documentation with COLIS.
• Ensuring minimum acceptable quality of documentation submitted by the frontline.
• MIS preparation for wealth

Monitoring Sale Quality and Risk Controls

• Monitoring compliance with Sales Processes.
• Ensuring completeness of documentation – ISTF, SA etc

Training

• Help the RSM-IS organize training programs for the IS team as well as Referral Channels.

Key Responsibilities

Strategy

Sales and Quantitative MIS

• Completion of monthly business trackers, Business tracker, Business report and advisory report with <5% variance
• MIS recon: AUM Mapping – IA mapping; Portfolio review IA mapping on a monthly basis
• YTD MIS to be reviewed and discrepancies to be shared to Operations within TAT
• Tracking of Business Login for WNS / CBP/ Campaigns / NTIS
• NA in feeds and Na in Schedules < 2% for the zone
• Maintenance of Lead tracker for the Zone
• 100% tracking of monthly IA-RM mapping for CTMT and GSSC reports

Team Administration and Productivity

• Headcount tracking and Mapping of employees to the correct cost centre in case of new recruits/ transfer in.
• Tracking of transfer out (internal movements), Exit employees
• Maintenance of Month-on-Month head Count data
• Maintaining an updated Employee file of JOs and