Team Lead

Hexaware Technologies; Nagpur District; On-site; INR 600,000 - 800,000; Full time

Job summary

Hexaware Technologies is seeking a resource management professional to lead planning, utilization, and skills development for project teams. The role involves working with PMs/PLs to forecast staffing needs and ensure timely payroll inputs.

The ideal candidate will monitor attrition, absenteeism, and training requirements, coordinating with HR and operations to maintain productivity and quality across multiple projects.

Qualifications

• Experience in resource management and forecasting.
• Ability to analyze team performance and identify training needs.
• Experience coordinating joining formalities and payroll interfaces.

Responsibilities

• Resource estimation and planning for projects.
• Manage HCM resource requisitions and provide inputs to PM/PL.
• Forecast and control attrition at team level and manage absenteeism.
• Maintain and update team skills matrix and drive training inputs.

Skills

Resource planning

Attrition analysis

Team coordination

Performance reviews

Education

Bachelor's degree in HR or Business

Job description

Accountabilities & Responsibilities

Resource Management

• Engaging In Periodic Resource Estimation/ Planning
• HCM - Resource Requisitions - Providing Inputs To PM/ PL
• Analyzing and Forecasting Attrition(Team Level) - Inform PL/ PM As Required
• Controlling Attrition At Team Level
• Controlling Absenteeism
• Responsible For Resource Utilization
• Responsible For Maintaining And Updating Team Skills Matrix
• Responsible For Raising RFS For Admin/Transport Requirements Of Team And For Getting Approval From Respective PM/ Manager

Performance Management

• Conducting Daily/Weekly Production Feedback Sessions - Providing Feedback On Quality And SLA Issues And Team Targets
• Analyzing Team Performance And Identifying Training Needs
• Ensuring Process/ Refresher Training Is Conducted As Required
• TED - Interface - Training Nominations - Providing Inputs To PM
• R & R Nominations - Providing Inputs To PM
• Appraisals - Midterm/ Annual - Provide Feedback And Inputs On Team Members To PL/ PM

Employee Life Cycle

• SDP Appraisals - Providing Feedback To PM
• Coordinating Joining Formalities - ID/ Login Creation, etc. For New Team Members - Keep PL Update
• Tracking Attendance/ Absenteeism Of Team - Inform PL
• Pay Roll Interface - Collecting And Distributing Salary Slips/ Cheques Of Team
• Ensuring Grievances Are Handled Effectively And Escalating As Required
• Responsible For Leave Planning
• Coordinating Resignation Formalities Of Team Members

Production

• Ensuring Production (DE/ Prod Setup/ Bridging/ Analysis/ Calls/ Verification/ QC Etc.) Through Optimal Work Allocation And Monitoring)
• Responsible For Downloading Work (If Required) And For Dispatching Completed Jobs To Clients And Any File Conversions Specified For The Process - Keep PL Updated
• Resolving Daily Queries And Problems Of Team Members
• Creating, Allocating And Tracking Work/ Jobs Using Appropriate S/W Such As JBC, JTS Or As Specified For Process - Inform PM/ PL As Required
• Responsible For Shift Monitoring And Control
• Responsible For Daily Reporting - MOM Etc.
• Collecting Team Metrics
• Analysis Of Errors/ Issues And Creation Of Root Cause Analysis Documents
• Responsible For Timely Escalation Of Issues/ Problems That Require Attention Of PL/ PM Or Clients
• Responsible For Issue Tracking And Resolution
• Ensuring Issue Resolution
• Providing Feedback On Quality Issues
• Ensuring Continuous Improvement Of Team Metrics
• Raising RFS And Coordinating As And When Required With TNT/ STG Systems To Ensure Process Continuity

Compliances

• Responsible For Ensuring QMS Compliance Of Team
• Ensuring SLAs Are Met
• Responsible For Ensuring ISMS Compliance Of Team
• Adhering To Company Policies, Rules And Regulations
• Following Quality Processes Thoroughly - Checklists, Standards Etc. On Process
• Adhering to Work Timings, Leave Schedules