Network Administrator II

LKQ India; Bengaluru; Hybrid; INR 600,000 - 900,000; Full time

Job summary

LKQ India is seeking a Network Admin II to manage Network Operations Center tasks in Bengaluru. The role requires hands-on experience with Cisco routers and switches, FortiGate firewall, and Meraki switches, along with incident and problem management.

You will monitor networks, triage issues, document resolutions, and coordinate with vendors and other teams. English communication and ITIL knowledge are essential for success.

Qualifications

• Bachelor's degree in IT or related field is required.
• 4-8 years of relevant NOC experience preferred.
• Understanding of ITIL processes including incident and problem management.

Responsibilities

• Monitor networks and servers, analyze alerts and incidents.
• Triages and troubleshoots issues within defined areas.
• Document defects and resolutions in ticketing system.
• Escalate complex issues to management or vendors as needed.
• Co-ordinate resolution with other support levels and third parties.
• Provide information on component/service availability and performance.
• Act as first point of contact for other networking engineers.
• Respond to communications and maintain incident/problem bridge.

Skills

English communication

ITIL awareness

NOC experience

Cisco routing

Cisco switches

FortiGate firewall

Meraki switches

Incident management

Troubleshooting

On-call support

Education

Bachelor's Degree in IT or MIS

Tools

Ticketing system

Job description

Job Tittle: Network Admin II

Location: Bengaluru

Job Summary:

Perform daily tasks related to Network Operations Center. Work on incident and problem management, analyze daily alerts, tickets, mails, calls and look for repetitive issues. Hands-on experience in Cisco Traditional routers and Switches is required. Knowledge of FortiGate Firewall and Meraki switches is an added advantage.

Essential Job Duties:

• Monitor systems using diversified tools to monitor performance and capability of Network / Internet Links and server alerts.
• Capable of Triaging / Troubleshooting problems within the defined areas.
• Tracking and documenting all defects and resolutions in detail through a designated ticketing system.
• Escalating complicated issues to management, other IT resources, third parties and/or vendors, as appropriate.
• Monitoring and Event Management for Servers, Networking equipment, Internet Links etc.
• Record incidents and correlate them with the events, Apply appropriate workarounds.
• Communicate and coordinate resolution with other support levels including third party partners and vendors.
• Providing information on components and services availability, capacity, and performance metrics.
• Identify and coordinate system malfunctions, to proactively monitor the health and status of Networking/Infrastructure related equipments.
• Triages problems quickly and provides on-call personnel with critical information in a quick, clear, and concise manner.
• Promptly responds to incoming communications (telephone calls, emails, instant messaging, etc.) & manage Communication Bridge to co-ordinate incident or problem resolution, maintenance.
• Function as a single/first point of contact for other Networking engineers for incidents and changes
• Assuming other duties as assigned.

Basic Qualifications:

Education & Experience:

• Minimum 4- 8 years of relevant NOC experience is required.
• Basic understanding of ITIL process, Incident and Problem management

Preferred Qualifications

• Relevant technical certifications such as CCNA, Fortinet or Meraki Certification.
• Experience working with service providers and carriers.
• Experience working with event management, network and ITSM tools a plus.

Education & Experience

• Bachelor's Degree in any discipline or related Information Technology which could include Computer Science or Management Information Systems (MIS
• Experience working in a process-orientated workflow environment.
• 3-6 years experience in a network operations center or technical support role
• Customer service experience in an English-speaking organization

Knowledge/Skills/Abilities

• Expert English skills; both written and verbal communication
• Good understanding of common IT infrastructure, practices, procedures
• Familiarity with ITIL Incident, Problem, and Change Management processes.
• Hands-On Experience in Cisco routers and Switches is required. Knowledge of FortiGate Firewall and Meraki switches is an added advantage.
• Availability to work weekends and holidays.
• Experience in NOC, support, or IT services industry.
• Strong analytical skills with proven problem-solving ability