Network Systems Engineer 2

Lifelancer; Bengaluru; Hybrid; INR 600,000 - 1,000,000; Full time

Job summary

A telecommunications company in Bengaluru seeks a mid-senior level Network Systems Engineer 2 with 2–6 years of experience supporting enterprise networks. Responsibilities include Tier-2 support and troubleshooting for LAN, WAN, and security environments. Candidates must have a strong understanding of OSI and TCP/IP models, with mandatory CCNA certification. The role requires readiness for a hybrid working environment, offering a competitive salary and opportunities for career growth.

Qualifications

• 2–6 years of relevant experience supporting enterprise/corporate networks.
• Experience working with ServiceNow or similar ticketing tool.
• Must have worked in an MNC environment.

Responsibilities

• Provide Tier-2 support for enterprise network environments.
• Troubleshoot network connectivity issues using OSI model.
• Handle incidents, service requests, and changes per ITIL processes.
• Perform configuration and troubleshooting on network devices.
• Assist in device code upgrades and maintenance activities.
• Accessible for on-call support in a 24×7 environment.

Skills

OSI & TCP/IP models

Troubleshooting Cisco Switches

Troubleshooting Cisco Routers

Hands-on with Cisco WLC

Basic understanding of VPN concepts

F5 Load Balancer basics

Education

Graduate in any stream

CCNA certification

CCNP certification

Tools

ServiceNow

Job description

Job Title: Network Systems Engineer 2

Job Location: Bengaluru, Karnataka, India

Job Location Type: Hybrid

Job Contract Type: Full-time

Job Seniority Level: Mid-Senior level

Experience: 2–6 years of relevant experience supporting enterprise / corporate networks.

Education & Certification

• Graduate in any stream
• CCNA – Mandate
• CCNP – Added advantage

Key Responsibilities

• Provide Tier‑2 support for enterprise LAN, WAN, Wireless, SD‑WAN and security environments for branch sites and data centers.
• Troubleshoot network connectivity issues including wireless, routing, switching, ACI, VPN, and destination reachability etc. Analyse issues using OSI model fundamentals and document root cause and resolution.
• Handle incidents, service requests, and changes as per defined SLA and ITIL processes.
• Perform configuration and troubleshooting on switches, routers, wireless controllers, access points, firewalls, load balancers.
• Assist in device code upgrades / software maintenance activities for WLC, Wireless APs, SD‑WAN devices, Nexus switches, F5 load balancers, firewalls etc under approved change windows.
• Perform pre‑ and post‑upgrade validation, health checks, and basic rollback support.
• Escalate complex issues to Tier‑3 teams with clear technical details and logs.
• Work with monitoring tools and ServiceNow for ticket tracking, updates, and closure.
• Ready to work in a 24×7 support environment, including shift-based operations and on‑call support as required.

Technical Skills – Mandatory

• Strong understanding of OSI & TCP/IP models.
• Hands‑on troubleshooting of:
• Cisco Switches (8K, 9K Models etc) & Routers (8K ,9K etc).
• Cisco WLC [9800 Models etc]& Wireless Access Points [9130, 9164 etc].
• Cisco ACI – basics (APIC, tenants/VRF/BD/EPG concepts, basic fabric/endpoint troubleshooting).
• Firewalls (basic policy & traffic troubleshooting).
• F5 Load Balancer (basic awareness / L2 support).
• Basic understanding of VPN concepts and firewall rules.
• Familiarity with ITIL practices, including Incident, Change & Problem processes.
• Experience working with ServiceNow or similar ticketing tool.
• Must have worked in an MNC environment and handled large‑scale enterprise network infrastructure.

Good to Have (Not Mandatory)

• Network scripting / automation (Ansible, Python, basic scripting).
• Cisco Voice / Collaboration basic knowledge.
• Exposure to enterprise monitoring tools.

Soft Skills

• Strong willingness to learn new technologies.
• Enthusiastic, self‑motivated, and proactive approach.
• Motivational attitude with strong ownership mindset.
• Strong interpersonal and communication skills.
• Good documentation and stakeholder coordination skills.