.NET Production Support Engineer

Ascendion; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Ascendion in Bengaluru, India, is seeking an experienced Production Support engineer to manage Guiding Care integration workflows and other healthcare applications. The role requires strong .NET/C# and SQL skills, plus experience with REST/SOAP APIs and healthcare domain familiarity.

You will participate in on-call rotations, debug API calls, and perform root-cause analysis, while developing automation for configuration validation and regression testing.

Qualifications

• Experience in production support for healthcare applications.
• Strong debugging and root-cause analysis skills.
• Ability to work with MS tech stack and .NET/C# environment.
• Experience in healthcare domain and guiding care integrations is a plus.

Responsibilities

• Provide L3 production support for Guiding Care integration workflows or related healthcare applications.
• Debug API calls, middleware logs, and SQL data issues.
• Conduct root cause analysis and apply minor bug fixes/patches in C#/.NET.
• Develop automation scripts for configuration validation and regression testing.
• Monitor integration endpoint performance and resolve bottlenecks.
• Maintain knowledge base for recurring issues and solutions.
• Participate in on-call rotation (24x7 model, flexible shifts).

Skills

SQL

Java (backend)

APIs (REST/SOAP)

Tools

Web services

Tableau/Power BI

Job description

Experience

• Extensive experience in development related to healthcare management systems
• Extensive experience in development related to healthcare management systems
• Experience in .NET (C#, ASP.NET, SQL Server) and Guiding Care
• Experience with claims processing, benefits management, and provider network management in the healthcare space.
• Strong familiarity with databases and writing complex SQL queries.
• Experience in system integrations, including REST APIs.
• Ability to communicate with internal and external stakeholders in high-pressure situation (Major incidents / Application outage)

Technical Skills

• Proficiency in SQL, Java (for backend tasks), and working knowledge of APIs (REST/SOAP).
• Experience with web services.
• Experience with reporting tools such as Tableau, Power BI, or equivalent is a plus.
• US healthcare is mandatory.
• Usage of AI in Application Support

Must Haves

Production Support

• Net & MS tech stack

Strong Comm. Skills - should be able to lead

Provide L3 production support for Guiding Care integration workflows or any other related healthcare applications

• Debug API calls, middleware logs, and SQL data issues
• Conduct root cause analysis and apply minor bug fixes/patches in C#/.NET
• Develop automation scripts for configuration validation and regression testing
• Monitor integration endpoint performance and resolve bottlenecks
• Maintain knowledge base for recurring issues and solutions
• Participate in on-call rotation (24x7 model, flexible shifts)