MSF Trainer - Fashion Retail

Shyam Fashion Apparels; Gurugram District; On-site; INR 400,000 - 600,000; Full time

Job summary

Shyam Fashion Apparels in Gurgaon is seeking an MSF Trainer to develop and deliver engaging training programs for store staff across product knowledge, customer service, grooming and core retail skills.

You will manage the LMS, track training completion, and partner with HR and Store Managers to onboard new employees and foster a continuous learning culture across all outlets, ensuring alignment with brand standards and sales excellence.

Qualifications

• 2–4 years of proven training experience in fashion retail or lifestyle brand sectors.
• Excellent verbal and written communication skills in English and Hindi.

Responsibilities

• Deliver Training: conduct engaging sessions in-store and virtually covering product knowledge, customer service, grooming and core retail skills.
• Identify Needs & Coach: assess training needs, run refresher sessions, coach teams on the floor to improve performance.
• Drive Sales Excellence: build product knowledge to boost selling excellence and customer experience.
• LMS Management: manage LMS, drive user engagement, track training completion and records.
• Onboarding & Engagement: support HR with onboarding, induction processes and team engagement initiatives.
• Strategic Partnership: collaborate with Store Managers and HR to cultivate a learning culture across outlets.

Skills

Training

Facilitation

Presentation

Interpersonal skills

Tools

LMS platforms

MS Office

Job description

About the Role:

Shyam Fashion Apparels (SFA) is looking for a passionate and experienced MSF Trainer to join our dynamic team in Gurgaon. We are on a mission to build stronger teams and deliver exceptional retail experiences. If you are passionate about people development, retail excellence, and driving results, this is the perfect role for you!

Key Roles and Responsibilities:

• Deliver Training: Conduct highly engaging and structured training sessions (both in-store and virtually) covering product knowledge, customer service, grooming, and core retail skills.


• Identify Needs & Coach: Assess store-level training needs, conduct regular refresher sessions, and coach teams on the floor to improve overall retail performance.


• Drive Sales Excellence: Build strong product knowledge among staff to boost selling excellence and enhance the overall customer experience to meet brand standards.


• LMS Management: Manage the Learning Management System (LMS), drive user engagement, and meticulously track training completion and records.


• Onboarding & Engagement: Support the HR team with new employee onboarding, induction processes, and team engagement initiatives.


• Strategic Partnership: Partner closely with Store Managers and HR to cultivate a strong, continuous learning culture across all retail outlets.

Desired Candidate Profile (What You Have):

• Experience: 2 to 4 years of proven training experience, specifically within the fashion retail or lifestyle brand sector.


• Communication Skills: Excellent verbal and written communication skills (Proficiency in English and Hindi).


• Core Traits: Highly passionate about developing people, driving business results, and creating a positive impact.


• Skillset: Strong facilitation, presentation, and interpersonal skills.


• Technical Proficiency: Hands-on experience with LMS platforms, digital training tools, and MS Office.