MS Engineer

SVN SYSTECH INDIA; New Delhi; On-site; INR 350,000 - 480,000; Full time

Job summary

SVN SYSTECH INDIA in New Delhi is seeking an IT support specialist to assist end-users with Microsoft products including Active Directory, Outlook, and MS Office. You will troubleshoot desktop hardware, software, and network issues, and document resolutions.

You will collaborate with cross-functional teams to identify root causes and implement effective solutions, ensuring timely incident logging and customer satisfaction in a fast-paced IT environment.

Qualifications

• Experience supporting Microsoft technologies including Active Directory, Outlook, and MS Office.
• Ability to troubleshoot common desktop issues and document resolutions.
• 2–3 years in IT support or technical support role.

Responsibilities

• Provide technical support to end-users on Microsoft products such as Active Directory, Outlook, and MS Office.
• Troubleshoot and resolve desktop issues related to hardware, software, and network connectivity.
• Collaborate with other teams to identify root causes of problems and implement solutions.
• Document all incidents and resolutions in a timely manner.

Skills

Active Directory

Outlook

MS Office

Troubleshooting

IT Support

Job description

Roles and Responsibilities :

• Provide technical support to end-users on Microsoft products such as Active Directory, Outlook, and MS Office.
• Troubleshoot and resolve desktop issues related to hardware, software, and network connectivity.
• Collaborate with other teams to identify root causes of problems and implement solutions.
• Document all incidents and resolutions in a timely manner.

Job Requirements :

• 2-3 years of experience in IT support or technical support role.
• Strong knowledge of Microsoft technologies including Active Directory, Outlook configuration, and MS Office applications.
• Ability to troubleshoot common desktop issues using various tools and techniques.