Microsoft Dynamics CRM Admin

Tata Consultancy Services; Hyderabad; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Tata Consultancy Services (TCS) invites applications for the Microsoft Dynamics CRM Admin role in Hyderabad. Candidates should have 6-8 years of IT admin experience with strong expertise in Power Platform administration and Dynamics 365 CRM enviro nment management.

The role includes leading teams, managing customer-facing activities, and ensuring governance across environments. The position requires hands-on experience in security administration, ALM practices, and compliance with licensing

Qualifications

• 6-8 years of IT administration experience.
• 4+ years in Power Platform administration.
• Strong Dynamics 365 CRM administration and environment management skills.
• Experience leading teams and handling customer-facing roles.

Responsibilities

• Create, configure, and manage Dynamics 365 CRM environments (Dev, Test, UAT, Production) via Power Platform Admin Center.
• Perform environment copy, reset, and removal as per organizational policies.
• Monitor environment health and resolve access, performance, and configuration issues.
• Manage user access, security roles, and security groups, coordinating with Environment Owners.
• Ensure compliance with Privileged Identity Management and tenant security standards.
• Monitor Dataverse storage usage and advise on compliance and capacity.
• Implement ALM best practices and maintain SOPs for environment setup and portal configuration.
• Engage with Microsoft Support for escalations and provide KT sessions and documentation.

Skills

Power Platform administration

Dynamics 365 CRM administration

Environment management

User & security administration

Leadership

Customer-facing experience

Tools

Power Platform Admin Center

Dynamics 365 CRM

Job description

TCS is hiring for the role "Microsoft Dynamics CRM Admin".

Experience: 6 to 8 years

Job Requirements:

Overall, 6-8 years of experience in IT administration

• Minimum 4 years of expertise in Power Platform administration.
• Strong experience in Dynamics 365 CRM administration, environment management, user and security administration.
• ,Proven ability to lead teams and manage customer-facing roles.

Key Responsibilities:

6 to 8 + years of Power Platform administration

• Create, configure, and manage Dynamics 365 CRM environments (Dev, Test, UAT, Production) via Power Platform Admin Center.
• Perform environment copy, reset, and removal as per organizational policies.
• Monitor environment health and resolve issues related to access, performance, and configuration.

User & Security Administration

• Manage user access, security roles, and security groups.
• Coordinate with Environment Owners for role assignments and privilege escalations.
• Ensure compliance with PIM (Privileged Identity Management) and tenant-level security standards.

Storage & Resource Management

• Monitor Dataverse storage usage (Database, File, Log).
• Advise on storage compliance and coordinate cleanup or purchase of additional capacity.
• Track and report resource utilization (apps, flows, portals, Power Pages sites).

Governance & Compliance

• Implement and enforce ALM (Application Lifecycle Management) best practices.
• Maintain SOPs for environment setup, mailbox activation, and portal configuration.
• Ensure adherence to Microsoft licensing and subscription requirements.
• Act as L3 support for tenant-level issues in Dynamics 365 CRM and Power Platform.
• Engage with Microsoft Support for escalations and troubleshooting.
• Provide KT (Knowledge Transfer) sessions and documentation for new Joiners.

Communication & Reporting

• Draft formal communications for environmental changes, compliance notices, and advisory updates.
• Prepare monthly reports on storage, environment health, and incident summaries.