Microsoft Dynamics 365 Customer Insights (Data Cloud) Architect

Fyerx; India; On-site; INR 1,800,000 - 3,600,000; Full time

Job summary

Zoho is seeking an experienced Dynamics 365 Customer Insights Architect to design, secure, and optimize an enterprise Customer Data Platform (CDP) and engagement engine. You will orchestrate multi-source data ingestion, map identity resolution rules, configure calculated metrics, and establish real-time activation loops to power personalized journeys.

The role requires 6–10 years in data/CRM/marketing tech with 3+ years in Dynamics 365 Customer Insights implementations, and certification in D365

Qualifications

• : 6–10 years of enterprise data engineering, CRM consulting, or marketing tech experience.
• 2+ years actively designing, building, and maintaining Dynamics 365 Customer Insights setups.
• Strong mastery of Dataverse, Power Platform, Azure data tools, SQL, and REST APIs.
• Mandatory certification: Microsoft Dynamics 365 Customer Insights Associate or Power Platform Solution Architect Expert.

Responsibilities

• : Architect Identity Resolution rules and unified Customer 360 schemas.
• 2. Build calculated insights and measures with SQL-based metrics and predictive attributes.
• 3. Design omni-channel journeys with real-time triggers and personalized content loops.
• 4. Create secure integration blueprints connecting Customer Insights to Power BI, Dynamics apps, and external APIs.
• 5. Enforce data privacy and governance with RBAC and GDPR/CCPA compliance.
• 6. Monitor ingestion, data refresh cycles, and processing latencies.

Skills

Identity resolution

Data engineering

CRM consulting

Marketing tech

Analytics

Tools

Power BI

Dataverse

Azure Synapse

REST APIs

SQL

Job description

Microsoft Dynamics 365 Customer Insights (Data Cloud) Architect

Microsoft Dynamics 365 Customer Insights (Data Cloud) Architect

• Employment Type: Contract
• Work Mode: Remote
• Location: Offshore
• Total Experience Required: 6 to 10 years
• Relevant Experience Required: 3+ years of dedicated architecture and implementation experience within the Microsoft Dynamics 365 Customer Insights (Data/Journeys) ecosystem
• Mandatory Certification: Microsoft Certified: Dynamics 365 Customer Insights (Journeys) Functional Consultant Associate or Power Platform Solution Architect Expert

Job Summary

We are seeking an experienced Dynamics 365 Customer Insights Architect to design, secure, and optimize our enterprise Customer Data Platform (CDP) and engagement engine. The ideal candidate will orchestrate multi-source data ingestion streams, map identity resolution rules, configure calculated metrics, and establish real-time activation loops to power downstream personalization, customer segmentations, and automated marketing journeys.

• Architect complex Identity Resolution rules, establishing data unification parameters, deduplication logic, match/merge profiles, and unified Customer 360 schemas.
• Build advanced calculated insights and measures, utilizing custom SQL-based metrics, behavioral attributes, and predictive models to score customer lifetime values and churn probabilities.
• Design high-impact, omni-channel customer journeys, configuring dynamic audience segmentation rules, real-time trigger events, and personalized content loops across communication channels.
• Establish secure platform integration blueprints, constructing data streaming flows connecting Customer Insights with Power BI dashboards, core Dynamics apps (Sales/Service), and external API endpoints.
• Enforce absolute data privacy and governance guardrails, managing role-based access controls (RBAC), multi-tenant compliance frameworks, and corporate data scrubbing rules (GDPR/CCPA).
• Audit platform operations and processing latencies, monitoring ingestion sync health, data refresh cycles, segment processing times, and API limit throttles.

Requirements

• 6 to 10 years of enterprise data engineering, CRM consulting, or marketing technology experience, with 3+ dedicated years actively designing, building, and maintaining setups explicitly on the Microsoft Dynamics 365 Customer Insights (formerly Customer Data Platform) framework.
• Strong technical mastery of Microsoft Dataverse, Power Platform structures, Azure data ecosystem tools (Data Lake, Synapse), SQL, advanced segmentation logic, and REST APIs.
• Deep structural understanding of big data concepts, semantic data modeling, customer lifecycle matrices, identity resolution strategies, and cloud governance frameworks.
• Mandatory certification: Microsoft Certified: Dynamics 365 Customer Insights Associate or Power Platform Solution Architect Expert.

Preferred Qualifications

• Prior experience implementing Azure AI/ML studio integrations to feed custom predictive models directly into Customer Insights profile grids.