MICE Operations Associate

Benchmark Incentive Leisure Travels; Bengaluru; Sur place; INR 600 000 - 900 000; Plein temps

Résumé du poste

Benchmark Incentive Leisure Travels in Bengaluru seeks an experienced MICE Operations professional to own corporate travel, incentive trips, conferences and exhibitions from planning through execution.

You will coordinate with clients, suppliers, DMCs, hotels, airlines and tourism boards, manage budgets and on-site logistics to deliver seamless MICE experiences with strong problem-solving and negotiation skills.

Qualifications

• Bachelor's degree in Travel Tourism or Hospitality Management.
• Minimum 2 years in MICE operations, corporate travel, or event management.
• Strong understanding of international travel logistics and visa processes.
• Proficiency in MS Office; familiarity with CRM tools is a plus.

Responsabilités

• Own end-to-end MICE projects from planning to billing and reporting.
• Negotiate with and manage a global network of partners and suppliers.
• Oversee flight bookings, visas, accommodations, and on-site logistics.
• Lead on-site management and client servicing for key events.
• Prepare post-event reports and financial reconciliations.

Connaissances

MICE Operations

Negotiation

Planning & Organization

Problem Solving

Stakeholder Management

Formation

Bachelor's degree in Travel/Tourism or Hospitality

MBA/PGDM preferred

Outils

MS Office

CRM tools

GDS

Description du poste

Job Summary

Were looking for an experienced and detail-oriented MICE Operations professional to take end-to-end ownership of our corporate travel, incentive, conference, and exhibition projects. The ideal candidate is a strong planner, negotiator, and on-ground problem-solver, capable of managing complex logistics while delivering an exceptional client experience.

We are looking for an experienced MICE Operations Associate to manage corporate travel, incentive trips, conferences, and exhibitions from planning to execution. The role involves coordinating with clients, suppliers, DMCs, hotels, airlines, and tourism boards while managing budgets, logistics, and on-site operations to deliver seamless MICE experiences.

Responsibilities

End-to-End Project Management

• Take complete ownership of projects post-handover from the sales team, from initial planning to final billing and reporting.
• Develop detailed critical path timelines, operational checklists, and project plans for each MICE group.
• Manage project budgets meticulously, ensuring cost control and profitability targets are met.

Supplier Partner Coordination

• Source, negotiate with, and manage a global network of partners and suppliers, including hotels, airlines, Destination Management Companies (DMCs), restaurants, and activity suppliers.
• Liaise and coordinate effectively with national and international Tourism Boards to gather information, support, and resources for various destinations.
• Draft and manage contracts with all partners, ensuring favourable terms and conditions.
• Continuously evaluate vendor performance to maintain high standards of quality.

Logistics Operational Execution

• Oversee all logistical components, including group flight bookings, visa processing, travel insurance, accommodation arrangements, and ground transportation.
• Coordinate with clients and internal teams on all on-ground requirements, including venue setup, audio-visuals, FB, entertainment, and social events.

On-Site Management Client Servicing

• Lead or supervise on-site execution for key MICE projects, acting as the primary point of contact for senior client stakeholders.
• Demonstrate exceptional problem-solving skills, handling on-ground issues or emergencies calmly and effectively.

Financials Reporting

• Oversee the preparation of post-event reports, client feedback forms, and final financial reconciliations.
• Create and deliver clear, professional presentations for internal reviews and client updates.

Requirements

• Bachelors degree in Travel Tourism, Hospitality Management, Business Administration, or a related field (MBA/PGDM preferred but not mandatory).
• Minimum 2 years of experience in MICE operations, corporate travel, or event management, with a proven track record of handling large-scale, multi-destination projects.
• Strong understanding of international travel logistics, visa processes, and global supplier networks.
• Proficiency in MS Office (Excel, PowerPoint); familiarity with project management and CRM tools is a plus.
• Willingness to travel extensively, including on short notice, both domestically and internationally.