Senior Manager - MICE Operation

Benchmark Incentive & Leisure Travels; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Benchmark Incentive & Leisure Travels in Bengaluru is seeking a Senior Manager – MICE Operation to lead the planning, execution and delivery of complex MICE events and travel programs on-site.

You will oversee end-to-end operations from client briefing to post-event evaluation, mentor teams, manage budgets, negotiate with suppliers, and collaborate with sales, creative and finance to align concepts with feasibility and cost.

Qualifications

• Experience in end-to-end MICE operations and event management.
• Ability to lead and mentor operational teams and manage multiple projects.
• Strong client-facing skills, including stakeholder management and negotiation.
• Excellent organizational, analytical, and problem-solving capabilities.
• English communication skills; regional/international language skills preferred.
• Bachelor’s degree in Event Management or related field.

Responsibilities

• Lead planning, execution, and delivery of complex MICE events.
• Oversee end-to-end travel programs and vendor coordination.
• Manage budgets and negotiate with suppliers.
• Supervise operational teams and ensure service quality on-site.
• Collaborate with sales, creative, and finance teams.
• Ensure compliance with company standards and risk management.

Skills

MICE operations

Event & travel management

Vendor coordination

Logistics planning

Stakeholder management

Negotiation

Client-facing skills

Team leadership

Organization & analytics

English communication

Managerial MICE exp

Education

Bachelor’s degree in Event Management, Travel & Tourism, Hospitality, or related field

Job description

Company Description

Benchmark Incentive & Leisure Travels is a leading bespoke MICE (Meetings, Incentives, Conferences, and Events) travel and event curation company with over 16 years of specialized experience. The organization focuses on designing tailored global experiences that go beyond conventional event planning and create meaningful, lasting impact for people and brands. A passionate team of travel and event professionals delivers end-to-end solutions, from strategic event design and global travel to customized accommodations and precision logistics. Clients value Benchmark’s ability to orchestrate seamless, high-impact events enhanced by memorable entertainment, a standard the company refers to as the “Benchmark Way.”

Role Description

The Senior Manager – MICE Operation is responsible for leading the planning, execution, and delivery of complex MICE events and travel programs. This full-time, on-site role, based in Bengaluru, involves managing end-to-end operations from initial client briefing through post-event evaluation, including itinerary design, vendor coordination, logistics oversight, and budget management. The role includes supervising operational teams, ensuring service quality, negotiating with suppliers, and maintaining strong relationships with clients and partners. The Senior Manager will collaborate closely with sales, creative, and finance teams to align event concepts with operational feasibility, timelines, and cost parameters. Day-to-day activities also include risk management, troubleshooting on-ground challenges, ensuring compliance with company standards, and continuously improving operational processes to enhance client satisfaction.

Qualifications

• Strong experience in MICE operations, including end-to-end event and travel management, vendor coordination, and logistics planning.
• Proven ability to lead and mentor operational teams, manage multiple projects simultaneously, and deliver within agreed timelines and budgets.
• Excellent client-facing skills, including stakeholder management, negotiation, and the ability to translate client requirements into executable plans.
• Solid organizational, analytical, and problem-solving capabilities, with attention to detail and comfort in fast-paced environments.
• Advanced communication skills in English, both written and verbal; additional regional or international language skills are an advantage.
• Prior experience in MICE, travel, hospitality, or event management at a managerial level is strongly preferred.
• Bachelor’s degree or equivalent in Event Management, Travel & Tourism, Hospitality, Business Administration, or a related field.
• Willingness to work flexible hours, travel as required, and be present on‑site during key event phases.