Data Entry Customer Expert I

TP; Rajnandgaon; On-site; INR 180,000 - 240,000; Full time

Job summary

TP seeks an entry-level General Customer Service representative to provide post-sale support across multiple sub-families, including remote and distribution center service. The role follows detailed procedures to deliver technical and non-technical support to business and end-consumer customers, with no sales targets and suitability for an office or walk-in service center setting.

Work involves handling high-volume inquiries in a structured environment, emphasizing accuracy, responsiveness, and

Qualifications

• Entry-level position typically requiring limited prior skills, knowledge or experience.
• Work is based on detailed procedures and guidelines.
• Most often manual or support-related work.
• Remote Customer Service involves providing customer service and support via phone, online chat, or text.

Responsibilities

• Call center-based customer support in response to a high volume of low complexity inquiries.
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries.
• Acting as liaison between customers, production and distribution departments related to specific customer orders.
• Providing technical and non-technical customer support in a walk-in service center.

Job description

• General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:
• Remote Customer Service: Providing customer service and support via phone, online chat, or text including:
• Call center-based customer support in response to a high volume of low complexity inquiriesCustomer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service:
• Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:Acting as liaison between customers, production and distribution departments related to specific customer orders
• Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets
• An entry-level position typically requiring limited prior skills, knowledge or experience
• Work is based on detailed procedures and guidelines
• Most often manual or support-related work