Healthcare Support Executive

TP; Dadri; On-site; INR 201,000 - 335,000; Full time

Job summary

TP is seeking dedicated customer service professionals to provide post-sale support across remote and distribution-center environments. Roles involve assisting business and end customers via phone, chat, or in-person interactions, and addressing a mix of technical and non-technical inquiries.

Successful candidates will work under moderate supervision, apply basic procedures, and resolve routine issues while coordinating with production and distribution teams to fulfill customer orders.

Qualifications

• Basic knowledge of job procedures and tools obtained through work experience.
• May require vocational or basic technical education.
• Requires moderate supervision.
• Can solve routine issues independently, with occasional deviations or improvement to standard procedures.

Responsibilities

• Provide customer service and support via phone, online chat, or text.
• Call center-based customer support handling high volume of low complexity inquiries.
• Analyze and resolve customer issues (typically in an office environment).
• Act as liaison between customers, production and distribution departments related to specific customer orders.
• Provide technical and non-technical customer support in a walk-in service center.

Job description

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:

Remote Customer Service:

Providing customer service and support via phone, online chat, or text including:

• Call center-based customer support in response to a high volume of low complexity inquiries
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries

Distribution Center Customer Service:

Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:

• Acting as liaison between customers, production and distribution departments related to specific customer orders
• Providing technical and non-technical customer support in a walk-in service center

Incumbents matching to this specialization are not compensated based on achievement of sales targets.

Positions on this level requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or basic technical education. Requires moderate supervision. Can solve routine issues independently, with occasional deviations or improvement to standard procedures.