Executive – Procure To Pay

TP; Chennai District; Remote; INR 240,000 - 420,000; Full time

Job summary

TP, based in Chennai, Tamil Nadu, seeks candidates for General Customer Service roles covering post-sale support across multiple sub-families. The role involves remote customer service via phone, online chat, or text, handling inquiries and coordinating with production and distribution to resolve orders.

The position requires basic knowledge of procedures and tools gained through work experience, with moderate supervision.

Qualifications

• Basic knowledge of job procedures and tools gained through work experience.
• Moderate supervision. Can solve routine issues independently, with occasional deviations or improvement to standard procedures.

Responsibilities

• Provide customer service and support via phone, chat, or text.
• Coordinate between customers, production, and distribution for specific orders.
• Resolve routine issues independently under moderate supervision.

Job description

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including:
Call center-based customer support in response to a high volume of low complexity inquiries
Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
Acting as liaison between customers, production and distribution departments related to specific customer orders
Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.
Positions on this level requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or basic technical education. Requires moderate supervision. Can solve routine issues independently, with occasional deviations or improvement to standard procedures.