Messaging Services Senior Specialist

NTT DATA BUSINESS SOLUTIONS; Bengaluru; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS is seeking a Messaging Services Senior Specialist to join our team in Bangalore, Karnataka, India. The role focuses on steady-state support for email and collaboration infrastructure, with emphasis on Microsoft Teams, M365 apps, and Exchange Online.

Responsibilities include proactive monitoring, policy configuration, user assistance, and collaboration with IT security to ensure compliant, reliable service across the organization.

Qualifications

• Bachelor's degree in computer science, Engineering, or related field.
• 5+ years of experience Microsoft Teams, M365 apps and Exchange Online.
• Microsoft 365 certification preferred.

Responsibilities

• Provide steady-state support to the email and collaboration infrastructure, including on-call support, escalations, critical issues, upgrades and maintenance.
• Administer Microsoft Teams and M365 services across the organization, including policy and permission management.
• Monitor Teams usage, performance, and reliability to ensure optimal service delivery.
• Collaborate with IT security to implement security, compliance, and data retention policies within Teams.
• Coordinate with IT staff to integrate Teams with third-party applications and services as needed.

Skills

Microsoft Teams

M365 apps

Exchange Online

Education

Bachelor's degree in computer science or engineering

Job description

Job Summary

We are currently seeking a Messaging Services Senior Specialist to join our team in Bangalore, Karnataka, India.

Responsibilities

• Providing steady state support to the email and collaboration infrastructure, handling on-call support responsibilities, handling escalations, critical issues, upgrade and maintenance activities.
• Expert on M365 services-Microsoft Teams, M365 productivity apps and SharePoint Online.
• A customer-centric approach with a focus on delivering high-quality support.
• Strong verbal and written communication skills, with the ability to explain technical concepts to end users.
• Understanding their requirements and creating a positive client experience throughout the total client journey.
• Flexible working in shifts supporting 24x7 steady state operations.
• Individuals understand their own area and can perform all facets of their role. Good analytical, excellent communication and problem-solving skills - energetic, self-motivated and self-sufficient in accomplishing tasks.
• Works on abstract and complex problems requiring evaluation of intangible variables.
• Integrates trends, data and information into plans, deliverables and recommendations.
• Provides advanced technical support within area of expertise to clients on complex integration issues and escalation.
• Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
• Regularly exercises discretion and independent judgment on technical matters.
• Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
• Builds deeper understanding of processes, procedures, customers and organization. Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning.

Technical Skillset

• Support and Administration of Microsoft Teams across the organization, including integration with other Microsoft 365 services.
• Monitor Teams usage, performance, and reliability, proactively addressing issues to ensure optimal service delivery.
• Administer Teams policies, settings, and permissions based on business requirements and best practices.
• Provide technical support and troubleshooting for Teams users, resolving issues related to chat, meetings, calls, and file sharing.
• Supporting users, configuring network settings, managing user access, and setting usage policies for M365 apps Viva suite, Power Automate and Sway.
• Respond to and resolve user support requests, incidents, and service tickets related to M365 applications and services.
• Plan and execute changes to the M365 services and environment, ensuring minimal disruption and effective communication to stakeholders.
• Collaborate with IT security to implement and maintain security, compliance, and data retention policies within Teams.
• Manage Teams lifecycle, including creation, archiving, and deletion of teams and channels.
• Train and educate users on Teams features, updates, and best practices to maximize adoption and efficiency.
• Coordinate with other IT staff to integrate Teams with third-party applications and services as needed.
• Maintain documentation on Teams configurations, procedures, and troubleshooting guides.
• Stay up to date with Microsoft Teams updates, new features, and emerging technologies.
• Knowledge Microsoft Teams Phone System, including direct routing, calling plans, and integration with on-premises or cloud-based telephony infrastructure.
• Familiarity with SIP, PSTN, VoIP protocols, and telephony concepts.
• Interact with Microsoft support to resolve tenant-level issues or service outages.
• Collaboration components configuration management.
• Search engine configuration management and Content management configuration support.
• Manage site collection administration, permissions, content types, lists, libraries, workflows, and templates. Configure advanced features such as hub sites, managed metadata, search optimization, and retention policies.
• Utilize monitoring tools and analytics (e.g., Microsoft 365 Security Compliance Centre, SharePoint Admin Centre) to track usage, performance, and compliance metrics. Generate and present regular reports to management.

Qualifications

• Bachelors degree in computer science, Engineering, or related field.
• 5+ years of experience Microsoft Teams, M365 apps and Exchange Online.
• Microsoft 365 certification preferred.