Messaging Services Specialist - On prem exchange, Teams

NTT DATA, Inc.; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A global technology service leader is looking for a Messaging Services Specialist to support 24X7 operations in Bengaluru, India. The ideal candidate should have proficiency in Microsoft Office 365 and Exchange environments, strong troubleshooting skills, and experience in customer coordination. Responsibilities include performing maintenance on messaging systems and supporting client problem resolution. This role offers opportunities to work in a flexible environment and to engage with a diverse team.

Qualifications

• Proficient in Microsoft Office 365 and Exchange environments.
• Strong customer coordination skills and ability to provide solutions.
• Experience with ITSM tools for incident and change management.

Responsibilities

• Support 24X7 steady state operations with flexible working.
• Perform maintenance tasks for messaging software systems.
• Troubleshoot and resolve client problems effectively.

Skills

Messaging technologies proficiency

Troubleshooting skills

Customer coordination

Knowledge of ITSM tools/platform

Tools

Microsoft Office 365

Exchange 2013/2016

PowerShell

Job description

Date: Jan 16, 2026

Company: NTT DATA Services

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Messaging Services Specialist - On prem exchange, Teams to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Job Description

• Flexible working in shifts supporting 24X7 steady state operations.
• Individuals understand their own area and are able to perform all facets of their role. Good analytical and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
• They have experience in most issues that may arise, although require guidance with new assignments or assignments outside normal scope of work.
• Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
• Performs a variety of maintenance tasks associated with the support, modification, and updating of the hardware and Messaging software systems to include software installations, upgrades and tests.
• Works with more senior team members in performing research, operation studies, design reviews, and technical briefings with clients. Flexible to extend beyond work hours towards accomplishing assigned tasks.
• Regularly exercises discretion and independent judgment on technical matters.
• Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
• Builds deeper understanding of processes, procedures, customers and organization.
• Should have Good Experience in Customer Coordination (understand customer needs and providing solutions).

Technical Skillset

• Proficient on Messaging technologies- Microsoft office 365, Exchange 2013/2016 on-prem environment and Clients-Outlook (All versions), OWA, mobile device management, Sharepoint, Enterprise vault, Skype for business, Boundary Servers etc.,.
• Troubleshooting skills on end user support tasks, recipient’s management-User Mailboxes, linked mailbox, distribution groups, room/equipment mailbox, mailbox-move/permission, import/export client & application troubleshooting, PowerShell commands and server support.
• Knowledge on ITSM tools/platform to perform Request, Incident, Change and problem management. Service management and service level management
• Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc.
• Should have Good Experience in Customer Coordination (understand customer needs and providing solutions).

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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