Technical Specialist - Collaboration Services M365 Support
Fidelity International
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Benefits offered by this job
Job summary
Fidelity International is seeking a Technical Specialist for Enterprise Collaboration Services to deliver 3rd line support across M365 suites including Exchange Online, SharePoint Online and Teams. Location options include Bengaluru, Gurgaon or Dalian, with UK hours where required.
You will design, implement, and govern messaging and collaboration solutions while collaborating with cross-functional teams on security, governance and automation initiatives.
Qualifications
- Expert-level capability in at least one of Exchange Online, Microsoft Teams, or SharePoint & OneDrive Online.
- Advanced capability in other Microsoft 365 collaboration technologies listed above.
- Intermediate capability in Microsoft Power Platform administration (Power Apps/Power Automate).
- Experience with Teams as a Platform and automation for business processes.
- Knowledge of Outlook and associated collaboration tools.
Responsibilities
- Provide 3rd line support for all M365 services and assist other Technology teams as appropriate.
- Participate in projects and contribute to UK-hours shift support.
- Design, implement, and govern enterprise messaging and collaboration solutions.
- Collaborate on security, compliance and governance for Microsoft 365 services.
Skills
Education
Tools
Job description
Job Type: PermanentApplication Deadline: 31 August 2026
Title TECHNICAL SEPCIALIST - COLLABORATION SERVICES
Department Enterprise Collaboration Services
Location Bangalore, Gurgaon or Dalian
Reports To SENIOR TECHNICAL CONSULTANT
Level TECHNICAL SEPCIALIST
We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our collaboration team and feel like you’re part of something bigger.
We are a dynamic team who work to provide many services to the Fidelity International business globally. With a Service Catalogue of around 100 applications the Enterprise Collaboration Services team are responsible for many different technologies such as the support for all M365 services including Exchange Online, Teams, SharePoint and OneDrive. We have a small Exchange on premise footprint and provide the means for secure email utilizing both TLS and OME. Always looking to improve and enable teams to automate tasks working in a DevOps environment.
Reporting to the Senior Technical Consultant, you will be a member of the Enterprise Collaboration Services Team. Responsibilities will be wide ranging including providing 3rd line support to our customers for all M365 services, as well as supporting other teams within Technology as appropriate. You also need to work on projects, and be part of UK hours shift support.
- Excellent knowledge of M365 suite of products including Exchange Online, SharePoint Online, Microsoft Teams, One Drive for Business and associated collaboration tools.
- Experience of Teams as a Platform (inc voice) and consultancy on adopting Teams and automating business flow.
- Excellent knowledge of MS Outlook.
- Experience of Microsoft Cloud technologies including Azure & M365 Services with migration and operational experience.
- Experience of Azure AD or an understanding of Access Package/Conditional Access policies.
- Knowledge of security/Compliance concepts for AD, Azure AD, Microsoft Purview, and DLP desirable.
- Experience using Power Platform, Power Apps, Power Automate, and PowerShell desirable.
- Exchange 2016 & MS Edge troubleshooting experience and implementing and managing TLS/DKIM/DMARC.
- Knowledge of networking concepts and technologies such as HTTP, SMTP, DNS, TCP/IP, and other web protocols, proxies and load balancers.
- ITL certified (Desirable) with a knowledge of structured change management.
Candidates must demonstrate:
- Expert-level (L4+) capability in at least one of the following technologies:
- Exchange Online
- Microsoft Teams
- SharePoint and OneDrive Online
- Advanced-level (L3+) capability in any other secondary Microsoft 365 collaboration technology listed above.
- Intermediate-level (L2+) capability in Microsoft Power Platform administration (Power Apps and/or Power Automate except Power BI)
Ability to design, implement, support, and govern enterprise messaging solutions including:
- Exchange Online architecture and service administration
- Mail flow design and troubleshooting
- SMTP routing and message hygiene
- Email security technologies including SPF, DKIM, DMARC and TLS
- Hybrid Exchange environments and mailbox migrations
- Retention, legal hold, and eDiscovery requirements
- Troubleshooting complex messaging issues across Microsoft 365 services
- Service improvement, automation, and operational governance
Ability to design, implement and support modern SharePoint solutions including:
- SharePoint and One Drive Online administration and governance
- Site architecture and information architecture design
- Content lifecycle and records management
- External sharing and collaboration controls
- Migration and modernisation initiatives
- Integration with Teams, OneDrive and Microsoft 365 services
- Search, metadata and content management strategies
- Troubleshooting platform and user experience issues
- One Drive related issues like data recovery using eDiscovery, User ID conflict.
- Disabled profile cleanup across SharePoint and One Drive.
- Well versed with SharePoint advance management and SharePoint Premium.
Ability to support and govern enterprise collaboration solutions including:
- Teams architecture and administration
- Collaboration, meetings and channels management
- Teams governance and lifecycle management
- Teams application integration and adoption
- Meeting room and meeting experience optimisation
- Integration with SharePoint, OneDrive and Exchange Online
- Advanced troubleshooting and service health management
- Feature enablement and platform optimisation
(Teams Voice/PSTN experience is a Plus.)
Experience developing automation and productivity solutions using:
- Power Apps
- Power Automate
- Approval and workflow solutions
- Business process automation
- Integration with Microsoft 365 services
- Operational automation and service improvement initiatives
- Reporting and process optimisation
For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
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