Community Manager

Your Desk; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Your Desk is a fast-growing real estate enterprise with multiple verticals including co-working spaces and managed offices in Gurugram, Haryana. We are seeking a proactive Community Manager to oversee day-to-day operations, drive sales, and enhance member experience across our locations.

The role blends operations management with business development; you will run a smooth workspace and pitch it to prospective clients, building relationships and ensuring high-quality service.

Qualifications

• Graduate in any discipline is mandatory.
• MBA or PGDM is an added advantage.
• Prior experience in coworking, hospitality, facility management, or real estate is preferred.
• Strong verbal and written communication skills.
• Integrity, dependability, responsibility and ownership.

Responsibilities

• Create welcoming, collaborative community environments through events and by building relationships among members.
• Ensure centre is fully operational; deliver high-quality member experience.
• Resolve member issues via tickets, emails, escalations and in-person interactions.
• Oversee procurement and stock of office supplies; manage vendor coordination and maintenance.
• Be the first contact at the centre; greet guests and manage tours and check-ins/outs.
• Drive occupancy targets through sales presentations and follow-ups; stay aware of market trends.

Skills

Community management

Sales & business development

Operations management

Customer service

Communication skills

Education

Graduate in any discipline

MBA or PGDM (advantage)

Tools

MS Office

Job description

Your Desk is a fast-growing real estate enterprise operating across multiple verticals — sub-leased

office spaces, managed office spaces, real estate consultancy, corporate interior designing, and

co-working spaces. With the aim of creating workspace solutions for companies of all sizes, Your

Desk currently has 3 active co-working spaces already running in Gurugram and several more in

the pipeline.

About the Role — “Community Manager”

The Community team is dedicated towards enhancing the overall member experience, sales performance and operational excellence at our Your Desk locations. This team plays a central role in all operations at all locations and serves as the “face” of Your Desk.

We are looking for a dynamic, proactive, and client-focused Community Manager to oversee the day-to-day operations of Your Desk business centre. This role is a blend of operations management and business development — the ideal candidate will be equally comfortable running a smooth workspace and pitching it to prospective clients.

Key Responsibilities

Operations & Facility Management

• Create a welcoming and collaborative community environment amongst our members through events and by building relationships between members.
• Ensure that your centre is fully operational and processes are running smoothly, delivering a high-quality experience for all members.
• Solve member-related issues to ensure that a cohesive community is maintained (tickets, emails, escalations and in-person).
• Conduct weekly audits of office supplies and consumables, placing timely replenishment orders to ensure the space is always fully stocked.
• Oversee vendor coordination, maintenance schedules, and general upkeep of the facility including the café, meeting rooms, event zone, and recreational areas.

Greeting / Point of Contact

• Be the first and last point of contact for your centre.
• Cover the front desk during business hours.
• Greet and check-in member guests.
• Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails.
• Manage On-Demand member check-ins and check-outs.
• Prepare and distribute promotional materials to guests / potential members.
• Greet and welcome walk-in and potential new members, answer guest questions, or refer inquirers to additional resources.

Sales & Business Development

• Conduct compelling sales presentations to prospective clients, showcasing the features, amenities, and value proposition of Your Desk.
• Drive occupancy targets by converting leads into long-term members through relationship-building and follow-ups.
• Stay updated on market trends, competitor offerings, and pricing in the co-working industry to support informed business decisions.
• Collaborate with the management team on promotional initiatives, partnerships, and strategies to grow the member base.
• Assist with set-up and breakdown of internal and external events including strategizing, planning and execution.
• Plan business development activities for ancillary revenue streams such as external events.

Qualifications

We are looking for driven professionals who combine strong analytical rigour with sound commercial instincts. The ideal candidate will demonstrate:

• Graduate in any discipline (mandatory).
• MBA or Post-Graduate Diploma in Management is an added advantage.
• Prior experience in co-working, hospitality, facility management, or real estate is preferred.
• Strong verbal and written communication skills.
• Integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
• Proficiency in basic computer skills.
• Exceptional sales presentation skills — combining clear, data-driven analysis with compelling storytelling to win over prospective clients.
• The ability to build meaningful, long-term relationships with clients through consistent professionalism and trust.
• Strong organisational and multitasking abilities to handle operations and sales responsibilities simultaneously.
• A problem-solving mindset with attention to detail and a high sense of ownership.

Job Type: Full-time, Permanent

Work Location: In person — Gurugram, Haryana (reliably commute or plan to relocate before