Member Customer Executive

PB Health; Navi Mumbai; On-site; INR 240,000 - 360,000; Full time

Job summary

PB Health is seeking a customer service professional in India to manage both inbound and outbound calls, troubleshoot customer queries, and deliver satisfactory solutions. The role focuses on building long-term relationships and handling all customer interactions with professionalism.

The ideal candidate is a fresher or graduate with excellent communication skills, empathy, and a customer-centric mindset, ready to work in a collaborative team environment and adhere to schedules and internal

Qualifications

• Fresher /Graduate.
• Minimum months experience in customer service.
• Excellent communication skills.
• Approachable and empathetic.

Responsibilities

• Handle inbound and outbound calls to customers.
• Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
• Develop and maintain professional relationships with all customers and assist to handle all situations.
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.
• Provide excellent services and ensure customer satisfaction by solving customer queries in real-time.
• Handle all queries in a polite, professional manner
• Escalate any issues to the Team Leader
• Adhere strictly to shift schedules
• Adhere to laid down internal policies, procedures and processes
• Work collaboratively with the team

Skills

Excellent communication skills

Approachable and empathetic

Graduate

Education

Graduate

Job description

Role & responsibilities

Handle inbound and outbound calls to customers.

Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution

Develop and maintain professional relationships with all customers and assist to handle

all situations.

Build positive relationships by going above and beyond with customer service, ensuring that

all questions, cancellations, and confirmations are handled appropriately.

Provide excellent services and ensure customer satisfaction by solving customer queries

real-time.

Handle all queries in a polite, professional manner

Escalate any issues to the Team Leader

Adhere strictly to shift schedules

Adhere to laid down internal policies, procedures and processes

Work collaboratively with the team

Preferred candidate profile

Fresher /Graduate

Minimum months experience in customer service

Excellent communication skills

Approachable and empathetic