Mega Hiring For International Customer Support | Gurgoan

Expert Staffing Solutions New Delhi; Gurugram District, Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

Expert Staffing Solutions New Delhi is seeking a customer support professional to handle international queries via voice calls or chat, addressing customer concerns promptly and professionally.

You will provide accurate product information, document interactions in CRM, and strive to maintain high satisfaction while meeting productivity targets in rotational night shifts.

Qualifications

• 1 year of international customer support experience.
• Excellent verbal and written English communication.
• Comfortable working in rotational shifts, including night shifts.
• Strong customer-handling, communication, and problem-solving skills.
• Good interpersonal skills with a customer-focused approach.
• Basic computer knowledge and familiarity with CRM/ticketing tools.
• Ability to multitask, work under pressure, and meet productivity targets.

Responsibilities

• Handle customer queries via voice calls, or chat.
• Resolve customer concerns in a timely and professional manner.
• Provide accurate information about products and services.
• Maintain high customer satisfaction and service quality.
• Document customer interactions using CRM tools.
• Escalate complex issues to the appropriate team when required.
• Meet productivity, quality, and performance targets.

Skills

Verbal English

Written English

Customer handling

Communication

Problem solving

Interpersonal skills

Multitasking

Pressure handling

Tools

CRM/Ticketing tools

Job description

Role & responsibilities

• Handle customer queries via voice calls, or chat.
• Resolve customer concerns in a timely and professional manner.
• Provide accurate information about products and services.
• Maintain high customer satisfaction and service quality.
• Document customer interactions using CRM tools.
• Escalate complex issues to the appropriate team when required.
• Meet productivity, quality, and performance targets.

Preferred candidate profile

• Minimum 1 year of experience in International Customer Support, preferably in Voice or Non-Voice/Chat processes.
• Excellent verbal and written English communication skills.
• Comfortable working in rotational shifts, including night shifts.
• Strong customer-handling, communication, and problem-solving skills.
• Good interpersonal skills with a customer-focused approach.
• Basic computer knowledge and familiarity with CRM/ticketing tools is preferred.
• Ability to multitask, work under pressure, and meet defined quality and productivity targets.