Medical Administrator

Ruby Hall Clinic (RHC); Pune District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Ruby Hall Clinic (RHC) in Pune district seeks a Medical Superintendent / Hospital Administrator to oversee day-to-day operations, coordinate with consultants and clinical departments, and manage clinical assistants while aligning administrative activities with hospital policy.

The role emphasizes improving patient satisfaction, operational efficiency, and governance through interdepartmental collaboration, duty rosters, training, and quality assurance.

Responsibilities

• Oversee day-to-day hospital operations and coordinate with consultants and clinical departments.
• Handle patient grievances and monitor billing discrepancies and TPA coordination.
• Coordinate with consultants regarding patient care, clinical updates, and operational requirements.
• Conduct regular hospital rounds to monitor patient care services and departmental functioning.
• Supervise and coordinate the activities of Clinical Assistants and manage attendance/duty allocation.
• Prepare, review, and coordinate duty rosters for Clinical Assistants and other staff.
• Identify clinical training requirements and coordinate training sessions on protocols, safety, and service quality.
• Coordinate with Nursing, Reception, Billing, TPA, Medical Records and other departments to resolve issues.
• Ensure adherence to SOPs and NABH documentation; report incidents and risks as needed.
• Prepare daily operational updates and maintain records of grievances, staffing, and training

Job description

The Medical Superintendent / Hospital Administrator will be responsible for overseeing day-to-day hospital operations, coordinating with consultants and clinical departments, managing clinical assistants, addressing patient grievances, resolving billing-related issues, and ensuring smooth coordination between clinical and administrative teams. The role will focus on improving patient satisfaction, operational efficiency, clinical coordination, and adherence to hospital policies and procedures.

1. Patient Grievance Management

Handle patient and attendant complaints professionally and ensure timely resolution.

Coordinate with concerned departments to address patient concerns and improve patient satisfaction.

Monitor recurring grievances and recommend corrective actions.

2. Billing and TPA Coordination

Coordinate with the Billing Department to resolve billing discrepancies and patient-related billing issues.

Facilitate coordination with TPA and insurance teams regarding cashless approvals, claim-related queries, and discharge formalities.

Ensure timely communication between patients, consultants, billing staff, and TPA representatives.

3. Consultant Coordination

Coordinate with consultants regarding patient care, clinical updates, and operational requirements.

Facilitate communication between consultants, clinical assistants, nursing staff, and other departments.

Follow up on consultant-related concerns and support smooth clinical operations.

4. Hospital Clinical Rounds

Conduct regular hospital rounds to monitor patient care services and departmental functioning.

Interact with patients, attendants, consultants, and on-duty staff to identify operational issues.

Follow up on pending issues and coordinate with the concerned departments for timely resolution.

5. Clinical Assistant Management

Supervise and coordinate the activities of Clinical Assistants.

Monitor attendance, duty allocation, work performance, and adherence to hospital protocols.

Ensure proper coordination between Clinical Assistants, consultants, and nursing staff.

Address staff grievances and elevate disciplinary or performance-related matters when required.

6. Duty Roster and Manpower Management

Prepare, review, and coordinate duty rosters for Clinical Assistants and other assigned staff.

Manage duty adjustments, shift changes, and manpower deployment according to operational requirements.

Ensure adequate staffing coverage and coordinate replacement arrangements for absences.

7. Clinical Training and Development

Identify clinical training requirements in coordination with department heads.

Organize and coordinate training sessions on hospital protocols, patient safety, communication, and service quality.

Monitor staff participation and maintain training records.

8. Interdepartmental Coordination

Coordinate with Nursing, Reception, Billing, TPA, Medical Records, and other hospital departments.

Facilitate communication and resolve operational issues affecting patient services.

Participate in departmental meetings and follow up on assigned action points.

9. Quality Assurance and Compliance

Ensure adherence to hospital policies, standard operating procedures, and patient safety protocols.

Support NABH documentation, audits, and implementation of quality improvement initiatives, as assigned.

Report significant incidents, operational risks, and patient safety concerns to the appropriate authority.

10. Reporting and Administration

Prepare daily operational updates and periodic reports for the Unit Head and senior management.

Maintain records of patient grievances, staff duty adjustments, training activities, and pending issues.

Monitor corrective actions and ensure timely closure of assigned tasks.

Regards

Mr Umesh Chumbalkar

Unit HR - Shirur

02138225699