Administration Head

Rungta Hospital; Jaipur; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Rungta Hospital in Jaipur seeks an experienced Hospital Administrator to oversee strategic and daily non-clinical operations. You will manage Front Office, Security, Housekeeping, Maintenance, and Medical Records while ensuring patient flow, compliance, and service quality.

Lead diverse teams, coordinate with doctors, HR, finance, and procurement, and drive process improvements to optimize costs and patient satisfaction.

Qualifications

• Strong leadership and people management capabilities.
• Excellent communication and interpersonal skills.
• Proven problem-solving and decision-making ability.
• Solid knowledge of hospital operations, compliance, and accreditation.
• Ability to thrive in a fast-paced, service-driven environment.
• Familiarity with healthcare software/HIS systems.

Responsibilities

• Oversee non-clinical departments like Front Office, Security, Housekeeping and Maintenance.
• Ensure smooth OPD/IPD operations and patient flow management.
• Ensure compliance with NABH/JCI standards and SOPs.
• Bridge clinical and non-clinical teams for seamless operations.
• Manage vendor relations and outsourced services.
• Lead performance reviews, scheduling, and discipline of staff.
• Support strategic planning and cost-efficient operational improvements.

Skills

Leadership

Communication

Problem-solving

Hospital operations

Fast-paced environment

Healthcare HIS

Tools

Hospital Information System (HIS)

Job description

Role & responsibilities

1. Administrative Operations

• Manage and supervise all non-clinical departments such as Front Office, Security, Housekeeping, Maintenance, Medical Records, Transport, Billing, Canteen, etc.
  
• Ensure efficient OPD & IPD operations and patient flow management.
  
• Oversee hospital infrastructure management, facility services, and uptime of utilities.
  

2. Compliance & Quality

• Ensure compliance with statutory regulations, hospital policies, and accreditation standards (e.g., NABH/JCI).
  
• Implement and monitor SOPs across departments.
  
• Ensure timely documentation, audits, and reporting as required.
  

3. Coordination & Communication

• Act as the bridge between clinical and non-clinical teams for seamless functioning.
  
• Coordinate with doctors, nursing, HR, finance, marketing, and procurement teams.
  
• Manage vendor relations for outsourced services and contracts (housekeeping, security, ambulance, etc.).
  

4. Patient Services & Satisfaction

• Maintain high standards of patient care and service quality.
  
• Handle escalations related to patient grievances and resolve issues swiftly.
  
• Monitor and improve front desk protocols, admission-discharge processes, and billing processes.
  

5. Resource & Inventory Management

• Oversee availability of consumables, supplies, and non-medical equipment.
  
• Ensure cost-effective utilization of resources and operational budgets.
  
• Monitor AMCs, equipment maintenance, and facility upkeep.
  

6. Team Leadership

• Lead, train, and mentor administrative & support staff.
  
• Conduct performance reviews, staff scheduling, and manpower planning.
  
• Ensure discipline, grooming standards, and work ethics.
  

7. Strategic Input

• Support management in planning expansions, new services, or process improvements.
  
• Participate in hospital development projects and committee meetings.
  
• Continuously improve operational processes to enhance efficiency and reduce costs.
  

Preferred candidate profile

• Strong leadership & people management skills
  
• Excellent communication & interpersonal ability
  
• Problem-solving & decision-making skills
  
• Knowledge of hospital operations, compliance, and accreditation standards
  
• Ability to work in a fast-paced, service-driven environment
  
• Familiarity with healthcare software / HIS systems

• Experience: 712 years of hospital administration experience (depending on hospital size).
  
• Experience with NABH/JCI processes preferred.