Mechanical Service Engineer - After Sales & Service Coordination

Bullrock Fitness; Nashik District; Vor Ort; INR 223.000 - 312.000; Vollzeit

Zusammenfassung

BullrocK Fitness is seeking a Mechanical Service Engineer to join the Service & After-Sales team in Nashik. This 100% desk-based office role involves coordinating customers, service technicians, installations and spare parts via phone, WhatsApp, email, and digital systems.

Freshers or candidates with up to 3 years’ experience are welcome. Training will be provided; strong mechanical knowledge and customer communication skills are essential.

Qualifikationen

• BE/BTech in Mechanical Engineering preferred.
• Diploma in Mechanical Engineering candidates with good technical aptitude may apply.
• Freshers and candidates with up to 3 years of experience can apply.

Aufgaben

• Understand and handle customer service complaints through phone, WhatsApp and email.
• Perform basic technical troubleshooting over phone/video using company SOPs.
• Understand mechanical issues based on customer descriptions, photos and videos.
• Coordinate service visits, installations and preventive-maintenance activities with field technicians.
• Follow up with customers and technicians until the job is completed.
• Coordinate spare-part requirements, dispatch and replacement.
• Maintain service tickets, customer communication and case updates in Zoho Desk/CRM.
• Escalate complex technical issues to the Service Manager with complete information.
• Ensure service cases are properly followed up and closed on time.

Kenntnisse

Customer communication

Problem solving

Coordination

Technical troubleshooting

Marathi and Hindi

CRM usage

WhatsApp/Email proficiency

Ausbildung

BE/BTech Mechanical Engineering

Diploma in Mechanical Engineering

Freshers welcome (0-3 years)

Tools

Zoho Desk/CRM

WhatsApp

Email

Jobbeschreibung

Mechanical Service Engineer After-Sales & Service Coordination

Company: BullrocK Fitness
Location: Nashik, Maharashtra
Job Type: Full-time
Experience: 0 - 3 Years
Qualification: B.E./B.Tech Mechanical Engineering preferred
Salary: 20,000 - 28,000 per month, based on experience and interview performance
Reporting To: Service Manager

100% Desk-Based Technical Role

This is a completely desk-based office job with no regular field visits.

You will work from our Nashik office and coordinate customers, service technicians, installations, troubleshooting and spare parts through phone, WhatsApp, email and digital systems.

About the Role

BullrocK Fitness is looking for a Mechanical Service Engineer to join our Service & After-Sales team.

This role is ideal for a B.E./B.Tech Mechanical fresher or candidate with 03 years of experience who wants to build a career combining:

Mechanical Knowledge + Technical Troubleshooting + Customer Communication + Service Coordination

Gym-equipment experience is not required. Training will be provided.

Key Responsibilities

• Understand and handle customer service complaints through phone, WhatsApp and email.
• Perform basic technical troubleshooting over phone/video using company SOPs.
• Understand mechanical issues based on customer descriptions, photos and videos.
• Coordinate service visits, installations and preventive-maintenance activities with field technicians.
• Follow up with customers and technicians until the job is completed.
• Coordinate spare-part requirements, dispatch and replacement.
• Maintain service tickets, customer communication and case updates in Zoho Desk/CRM.
• Escalate complex technical issues to the Service Manager with complete information.
• Ensure service cases are properly followed up and closed on time.

Candidate Requirements

• B.E./B.Tech in Mechanical Engineering preferred.
• Diploma in Mechanical Engineering candidates with good technical aptitude and communication skills may also apply.
• Freshers and candidates with 03 years of relevant experience can apply.
• Good basic mechanical knowledge and technical aptitude.
• Good communication in Marathi and Hindi.
• Basic spoken and written English.
• Comfortable speaking with customers and explaining technical issues.
• Good follow-up, coordination and problem-solving skills.
• Basic computer knowledge and comfortable using WhatsApp, email and digital applications.
• Willingness to learn gym equipment and after-sales service processes.

Candidates from the following backgrounds may also apply

• Mechanical Service / Maintenance
• Automobile Service
• Industrial Machinery
• Equipment Installation
• Technical Support
• Consumer Durable After-Sales Service

Why Join BullrocK Fitness?

• Work with Indias leading strength equipment brandnow going international
• Be part of one of Nashiks fastest-growing companies
• Flexible, supportive, and performance-driven work culture
• Rapid growth, both financially and skill wise
• 100% desk-based technical role
• Training on commercial and home gym equipment
• Practical exposure to technical troubleshooting and after-sales operations
• Customer interaction and technical coordination experience
• Experience with CRM and service management systems
• Opportunity to develop a career in Technical Service & After-Sales Operations

Important

This is NOT a field-service job. Regular travel to customer locations for installation, repair or service is not part of this position.

We are looking for a technically curious, responsible and good-communicating Mechanical Engineering candidate who wants to develop a career in technical service and customer support.