Role & responsibilities
Marketplace Management
- Manage day-to-day operations of Amazon and other international marketplaces.
- Handle Seller Central/marketplace dashboards, account health, orders, returns, cancellations,
and customer-related operational issues.
- Ensure marketplace operations are completed within defined timelines and SLAs.
- Coordinate with internal teams including inventory, procurement, catalog, logistics, and finance.
Catalog & Listing Management
- Manage product listings, titles, descriptions, bullet points, images, keywords, variations,
attributes, and category mapping.
- Identify and resolve suppressed, inactive, stranded, or incorrect listings.
- Maintain catalog accuracy and ensure products comply with marketplace requirements.
- Coordinate with brand and catalog teams for new product launches and listing improvements.
Sales & Business Growth
- Monitor daily, weekly, and monthly sales performance.
- Develop strategies to improve GMV, orders, conversion rate, traffic, and profitability.
- Identify underperforming products and implement corrective actions.
- Analyze sales trends, customer demand, pricing, and competitor activity.
- Identify new product and category opportunities to expand marketplace business.
Pricing & Promotions
- Monitor competitor pricing and ensure competitive marketplace pricing.
- Manage promotions, deals, coupons, discounts, and other marketplace growth opportunities.
- Work with the advertising team to improve product visibility and sales performance.
- Monitor the impact of promotions and pricing changes on revenue and profitability.
Inventory & Order Management
- Monitor inventory availability and stock levels to avoid stock-outs and excess inventory.
- Coordinate with procurement and inventory teams for replenishment planning.
- Monitor order processing, cancellations, returns, refunds, and fulfillment performance.
1 Ensure marketplace handling-time and fulfillment requirements are maintained.
Account Health & Compliance
- Monitor marketplace account health and performance metrics.
- Identify policy violations, listing restrictions, intellectual property issues, and other compliance
concerns.
- Coordinate with relevant teams to resolve account health issues and prevent recurrence.
- Ensure marketplace policies and operational guidelines are followed.
Reporting & Analytics
- Prepare daily/weekly/monthly marketplace performance reports.
- Track key metrics such as GMV, orders, AOV, conversion rate, sessions/traffic, returns,
cancellations, advertising performance, and profitability.
- Analyze marketplace data and provide actionable recommendations to management.
- Maintain accurate trackers and dashboards using Excel/Google Sheets.
Preferred candidate profile
3-4 years of hands-on experience in Amazon Seller Central or other major e-commerce
marketplaces.
- Experience managing Amazon US/global marketplaces will be highly preferred.
- Experience with Walmart, eBay, Noon, Temu, Etsy, or similar marketplaces is an added
advantage.
- Experience handling multiple marketplaces and a large product catalog will be preferred.
- Strong understanding of marketplace sales, operations, catalog, inventory, and account health.