Customer Support Executive

Adhaan Solutions Pvt. Ltd.; Mumbai; On-site; INR 156,000 - 246,000; Full time

Job summary

Adhaan Solutions Pvt. Ltd. invites applications for a Customer Support Associate position in Mumbai's Andheri East (VKG). You will handle customer queries via calls, provide accurate information about services and orders, and strive to deliver a positive customer experience.

We welcome both freshers and experienced candidates with excellent English and Hindi communication; Marathi knowledge is an added advantage. Basic computer skills are required and you will work in shifts with morning timings.

Qualifications

• Graduate or undergraduate candidates can apply.
• Excellent English and Hindi communication.
• Marathi knowledge is an added advantage.
• Basic computer knowledge.
• Freshers and experienced candidates welcome.
• Strong customer-handling and communication skills.

Responsibilities

• Handle inbound and outbound customer queries through calls.
• Resolve customer complaints professionally.
• Provide accurate information regarding services and orders.
• Maintain records of customer interactions and follow-ups.
• Ensure customer satisfaction with timely, quality support.
• Communicate with customers professionally and courteously.

Skills

English & Hindi

Marathi knowledge

Customer handling

Computer basics

Education

Graduate/Undergrad

Job description

Job Description- Customer Support Associate

Company : Adhaan is hiring for one of its client

Shift Timings

• Morning Shift: 9:00 AM 6:00 PM
• Morning Shift: 10:00 AM 7:00 PM
• Sunday: Fixed Off Interview Process Virtual Interview

Job Location : Andheri East, VKG, Mumbai

About the Role :

We are looking for enthusiastic and customer-focused individuals for the position of Customer Support Associate for one of our client. The role involves handling customer queries, resolving complaints, providing accurate information, and ensuring a positive customer experience.

Key Responsibilities

• Handle inbound and outbound customer queries through calls.
• Resolve customer complaints and concerns in a professional manner.
• Provide accurate information regarding services and orders.
• Maintain proper records of customer interactions and follow-ups.
• Ensure customer satisfaction by providing timely and quality support.
• Communicate with customers professionally and courteously.

Eligibility & Requirements

• Graduate or Undergraduate candidates can apply.
• Excellent English and Hindi communication skills.
• Knowledge of Marathi will be an added advantage.
• Basic computer knowledge.
• Freshers and experienced candidates are welcome to apply.
• Strong customer-handling and communication skills.