Manager - Warehouse Operations - Cold Chain

The Peninsular and Oriental Steam Navigation Company; Haryana; On-site; INR 700,000 - 900,000; Full time

Job summary

The Peninsular and Oriental Steam Navigation Company is seeking an experienced Warehouse Operations professional in India to oversee inbound/outbound, storage, picking, packing, and dispatch. You will drive KPI performance, optimize space, and ensure customer-specific SLA adherence.

Responsibilities span inventory accuracy, team leadership, process improvements, safety, and cross-functional coordination with transport and procurement teams. Relevant experience in contract logistics is preferred.

Qualifications

Responsibilities

• Manage daily warehouse operations including inbound, outbound, storage, picking, packing, and dispatch.
• Ensure smooth execution of customer-specific contract logistics requirements.
• Monitor warehouse KPIs such as productivity, order accuracy, inventory accuracy, turnaround time, and on-time dispatch.
• Optimize warehouse space utilization and material flow processes.
• Ensure inventory control through cycle counts and stock audits.
• Investigate inventory discrepancies and implement corrective actions.
• Maintain inventory accuracy in WMS/ERP systems.
• Lead, train, and supervise warehouse staff, supervisors, and shift teams.
• Plan manpower allocation and shift scheduling based on operational volumes.
• Drive employee engagement, discipline, and productivity improvements.
• Ensure adherence to customer SLAs and operational commitments.
• Coordinate with customers for issue resolution, reporting, and operational reviews.
• Maintain high service quality and customer satisfaction.
• Identify opportunities for cost reduction and operational efficiency.
• Implement Lean, Kaizen, 5S, or continuous improvement initiatives.
• Drive automation and digital adoption where applicable.
• Ensure compliance with EHS, statutory, and company policies.
• Maintain warehouse safety standards and conduct regular audits.
• Ensure proper documentation and adherence to SOPs.
• Coordinate with transportation, procurement, and customer service teams.
• Prepare MIS reports on warehouse performance and productivity metrics.
• Support budgeting and cost control initiatives.

Job description

Warehouse Operations

• Manage daily warehouse operations including inbound, outbound, storage, picking, packing, and dispatch.
• Ensure smooth execution of customer-specific contract logistics requirements.
• Monitor warehouse KPIs such as productivity, order accuracy, inventory accuracy, turnaround time, and on-time dispatch.
• Optimize warehouse space utilization and material flow processes.

Inventory Management

• Ensure accurate inventory control through cycle counts and stock audits.
• Investigate inventory discrepancies and implement corrective actions.
• Maintain inventory accuracy in WMS/ERP systems.

Team Management

• Lead, train, and supervise warehouse staff, supervisors, and shift teams.
• Plan manpower allocation and shift scheduling based on operational volumes.
• Drive employee engagement, discipline, and productivity improvements.

Customer & SLA Management

• Ensure adherence to customer SLAs and operational commitments.
• Coordinate with customers for issue resolution, reporting, and operational reviews.
• Maintain high service quality and customer satisfaction.

Process Improvement

• Identify opportunities for cost reduction and operational efficiency.
• Implement Lean, Kaizen, 5S, or continuous improvement initiatives.
• Drive automation and digital adoption where applicable.

Compliance & Safety

• Ensure compliance with EHS, statutory, and company policies.
• Maintain warehouse safety standards and conduct regular audits.
• Ensure proper documentation and adherence to SOPs.

Coordination & Reporting

• Coordinate with transportation, procurement, and customer service teams.
• Prepare MIS reports on warehouse performance and productivity metrics.
• Support budgeting and cost control initiatives.