Manager - Warehouse Operations - Cold Chain

The Peninsular and Oriental Steam Navigation Company

Haryana

On-site

INR 700,000 - 900,000

Full time

14 days+
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Job summary

The Peninsular and Oriental Steam Navigation Company is seeking an experienced Warehouse Operations professional in India to oversee inbound/outbound, storage, picking, packing, and dispatch. You will drive KPI performance, optimize space, and ensure customer-specific SLA adherence.

Responsibilities span inventory accuracy, team leadership, process improvements, safety, and cross-functional coordination with transport and procurement teams. Relevant experience in contract logistics is preferred.

Qualifications

Responsibilities

  • Manage daily warehouse operations including inbound, outbound, storage, picking, packing, and dispatch.
  • Ensure smooth execution of customer-specific contract logistics requirements.
  • Monitor warehouse KPIs such as productivity, order accuracy, inventory accuracy, turnaround time, and on-time dispatch.
  • Optimize warehouse space utilization and material flow processes.
  • Ensure inventory control through cycle counts and stock audits.
  • Investigate inventory discrepancies and implement corrective actions.
  • Maintain inventory accuracy in WMS/ERP systems.
  • Lead, train, and supervise warehouse staff, supervisors, and shift teams.
  • Plan manpower allocation and shift scheduling based on operational volumes.
  • Drive employee engagement, discipline, and productivity improvements.
  • Ensure adherence to customer SLAs and operational commitments.
  • Coordinate with customers for issue resolution, reporting, and operational reviews.
  • Maintain high service quality and customer satisfaction.
  • Identify opportunities for cost reduction and operational efficiency.
  • Implement Lean, Kaizen, 5S, or continuous improvement initiatives.
  • Drive automation and digital adoption where applicable.
  • Ensure compliance with EHS, statutory, and company policies.
  • Maintain warehouse safety standards and conduct regular audits.
  • Ensure proper documentation and adherence to SOPs.
  • Coordinate with transportation, procurement, and customer service teams.
  • Prepare MIS reports on warehouse performance and productivity metrics.
  • Support budgeting and cost control initiatives.

Job description

Warehouse Operations
  • Manage daily warehouse operations including inbound, outbound, storage, picking, packing, and dispatch.
  • Ensure smooth execution of customer-specific contract logistics requirements.
  • Monitor warehouse KPIs such as productivity, order accuracy, inventory accuracy, turnaround time, and on-time dispatch.
  • Optimize warehouse space utilization and material flow processes.
Inventory Management
  • Ensure accurate inventory control through cycle counts and stock audits.
  • Investigate inventory discrepancies and implement corrective actions.
  • Maintain inventory accuracy in WMS/ERP systems.
Team Management
  • Lead, train, and supervise warehouse staff, supervisors, and shift teams.
  • Plan manpower allocation and shift scheduling based on operational volumes.
  • Drive employee engagement, discipline, and productivity improvements.
Customer & SLA Management
  • Ensure adherence to customer SLAs and operational commitments.
  • Coordinate with customers for issue resolution, reporting, and operational reviews.
  • Maintain high service quality and customer satisfaction.
Process Improvement
  • Identify opportunities for cost reduction and operational efficiency.
  • Implement Lean, Kaizen, 5S, or continuous improvement initiatives.
  • Drive automation and digital adoption where applicable.
Compliance & Safety
  • Ensure compliance with EHS, statutory, and company policies.
  • Maintain warehouse safety standards and conduct regular audits.
  • Ensure proper documentation and adherence to SOPs.
Coordination & Reporting
  • Coordinate with transportation, procurement, and customer service teams.
  • Prepare MIS reports on warehouse performance and productivity metrics.
  • Support budgeting and cost control initiatives.
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