Manager - Warehouse Operations - Contract Logistics

DP World; Haryana; On-site; INR 400,000 - 650,000; Full time

Job summary

DP World in Haryana, India is seeking a Warehouse Operations Manager to oversee daily warehouse activities, ensuring inbound/outbound flow, storage, picking, packing and dispatch meet customer requirements.

You will lead and train warehouse staff, monitor KPIs, and optimize space and material flow while maintaining safety and compliance with SOPs and EHS policies. Experience with WMS/ERP systems is expected.

Qualifications

• Experience in managing daily warehouse activities including inbound/outbound, storage, picking, packing and dispatch.
• Ability to lead and supervise warehouse staff, plan manpower and drive productivity improvements.
• Strong focus on customer SLAs, inventory accuracy and safety compliance.

Responsibilities

• Lead, train, and supervise warehouse teams across shifts.
• Monitor KPIs such as productivity, order accuracy, and on-time dispatch.
• Optimize space utilization and material flow within the warehouse.

Skills

Warehouse operations

Team leadership

KPI monitoring

Lean & 5S

Tools

WMS/ERP systems

Job description

Job Description

• Manage daily warehouse operations including inbound, outbound, storage, picking, packing, and dispatch.
• Ensure smooth execution of customer-specific contract logistics requirements.
• Monitor warehouse KPIs such as productivity, order accuracy, inventory accuracy, turnaround time, and on-time dispatch.
• Optimize warehouse space utilization and material flow processes.

Warehouse Operations

• Manage daily warehouse operations including inbound, outbound, storage, picking, packing, and dispatch.
• Ensure smooth execution of customer-specific contract logistics requirements.
• Monitor warehouse KPIs such as productivity, order accuracy, inventory accuracy, turnaround time, and on-time dispatch.
• Optimize warehouse space utilization and material flow processes.

Inventory Management

• Ensure accurate inventory control through cycle counts and stock audits.
• Investigate inventory discrepancies and implement corrective actions.
• Maintain inventory accuracy in WMS/ERP systems.

Team Management

• Lead, train, and supervise warehouse staff, supervisors, and shift teams.
• Plan manpower allocation and shift scheduling based on operational volumes.
• Drive employee engagement, discipline, and productivity improvements.

Customer & SLA Management

• Ensure adherence to customer SLAs and operational commitments.
• Coordinate with customers for issue resolution, reporting, and operational reviews.
• Maintain high service quality and customer satisfaction.

Process Improvement

• Identify opportunities for cost reduction and operational efficiency.
• Implement Lean, Kaizen, 5S, or continuous improvement initiatives.
• Drive automation and digital adoption where applicable.

Compliance & Safety

• Ensure compliance with EHS, statutory, and company policies.
• Maintain warehouse safety standards and conduct regular audits.
• Ensure proper documentation and adherence to SOPs.

Coordination & Reporting

• Coordinate with transportation, procurement, and customer service teams.
• Prepare MIS reports on warehouse performance and productivity metrics.
• Support budgeting and cost control initiatives.