Manager - Transformation & Innovation

Darwinbox Digital Solutions Pvt. Ltd.; India; On-site; INR 2,500,000 - 5,000,000; Full time

Job summary

Darwinbox Digital Solutions Pvt. Ltd. is seeking a Manager of HR Transformation & Innovation to lead a team delivering digital HR products and intelligent workflows.

This role partners across HR, technology, operations, analytics and delivery partners to shape roadmaps and practical workflow improvements. The role focuses on value creation, guiding product discovery, and implementing AI-enabled tools that improve speed, quality, and employee experience.

Qualifications

• Bachelor's degree in HR, Business, Information Systems, Analytics, Operations or related field.
• 8+ years of experience in HR transformation, digital product delivery, HR technology, or related environment.
• Experience leading teams through transformation, workflow redesign, automation, or digital enablement.
• Experience partnering with HR, technology, analytics, and business stakeholders.

Responsibilities

• Lead the design and delivery of HR digital products, workflow solutions, and automation capabilities.
• Translate strategic priorities into product roadmaps, use cases, and adoption plans.
• Guide discovery, requirements shaping, design, testing, and post-launch improvements.
• Establish reusable design patterns, governance, and documentation standards.

Skills

HR transformation

Product delivery

Process design

Stakeholder management

Communication

Program management

Education

Bachelor's degree in HR, Business, IS

Tools

Workday

SAP SuccessFactors

ServiceNow

PeopleSoft

Job description

The Manager of HRTransformation & Innovation leads a team focused on designing anddelivering digital HR products, intelligent workflows, and innovationsolutions that reduce administrative work and improve the way HR services aredelivered. Reporting to the Senior Manager of HR Transformation &Analytics, with dotted-line alignment to the AVP of HR Transformation, thisrole partners across HR, HRG business teams, technology, operations,analytics, and delivery partners to translate transformation priorities intoscalable products and practical workflow improvements.

This role isaccountable for value creation, not simply project execution. The managerhelps identify high-friction HR processes, define future-state experiences,shape product and automation roadmaps, and guide implementation of AI-enabledtools and digital capabilities that improve speed, quality, consistency, andemployee experience. Success requires strong transformation leadership,product orientation, process design discipline, stakeholder management, andthe ability to turn ambiguous business needs into measurable outcomes.

Responsibilities:

• Lead thedesign and delivery of HR digital products, workflow solutions, andinnovation capabilities that simplify HR work and improve user experience.
• Partnerwith HR Transformation leadership to translate strategic priorities intoproduct roadmaps, use cases, delivery plans, success measures, and adoptionplans.
• Guideteams through product discovery, requirements shaping, solution design,implementation support, testing, launch readiness, and post-launchimprovement.
• Ensuredigital products are built around clear business problems, defined users,measurable outcomes, and sustainable operating models.

IntelligentWorkflow & Process Transformation

• AssessHR processes to identify administrative burden, manual handoffs, rework,cycle-time delays, control gaps, and opportunities for standardization orautomation.
• Designfuture-state workflows that combine people, process, technology, automation,analytics, and AI tools in a practical and governed way.
• Partnerwith business analysts, product analysts, process engineers, softwaredevelopers, data teams, and operations leaders to convert workflow designsinto implementable solutions.
• Establish reusable design patterns, intake methods, process maps,decision flows, and documentation standards for transformation initiatives.

AITools, Automation & Productivity Improvement

• Identifyopportunities to use AI tools, automation, digital assistants, workfloworchestration, and self-service capabilities to reduce administrative workand improve service delivery.
• EnsureAI-enabled and automated solutions are human-reviewed, explainable, secure,and aligned to HR data privacy, compliance, and responsible AI expectations.
• Partnerwith technology and analytics teams to evaluate, pilot, implement, and scaleAI-enabled products that improve HR productivity and decision support.
• Measureproductivity gains, time saved, quality improvements, adoption, and usersatisfaction associated with digital and AI-enabled solutions.

StakeholderPartnership & Change Enablement

• Partnerwith HRG business teams, HR centers of excellence, HR operations, technology,analytics, and delivery teams to clarify needs, align priorities, and managedependencies.
• Communicate transformation goals, product value, risks, tradeoffs, anddecisions clearly to operational leaders and senior stakeholders.
• Supportchange readiness through stakeholder engagement, communication input,training support, adoption tracking, and feedback loops.
• Buildtrust with partners by balancing innovation with operational feasibility,governance, user experience, and measurable business value.

TeamLeadership, Governance & Continuous Improvement

• Manage,coach, and develop HR Transformation & Innovation Partners or relatedcontributors responsible for discovery, process design, product coordination,documentation, and implementation support.
• Setexpectations for quality, documentation, stakeholder management, deliverydiscipline, and value realization across assigned transformation work.
• Maintainportfolio visibility across initiatives, including status, dependencies,risks, issues, outcomes, and benefits realization.
• Promotea culture of innovation, simplification, responsible experimentation,customer focus, and continuous improvement.

Education & Experience:

• Bachelor's degree in Human Resources, Business, Information Systems,Analytics, Operations, Organizational Development, Industrial Engineering, ora related field; equivalent experience may be considered.
• Typically 8+ years of experience in HR transformation, digital productdelivery, HR operations, HR technology, process improvement, businessanalysis, product management, or a related environment.
• Experience leading teams or matrixed contributors through complextransformation, workflow redesign, automation, or digital enablementinitiatives.
• Experience partnering with HR, technology, operations, analytics, andbusiness stakeholders to define requirements, implement solutions, andmeasure adoption or value realization.
• Experience using AI tools, automation, digital workflow tools, oranalytics-enabled products to improve productivity, service delivery, or userexperience.

Must Have Skills

• StrongHR transformation and product delivery mindset, with the ability to connectbusiness problems to digital products, workflows, and measurable outcomes.
• Strongprocess design skills, including current-state assessment, future-stateworkflow design, business rules, handoffs, controls, and exception paths.
• Demonstrated ability to reduce administrative work throughsimplification, automation, self-service, AI-enabled tools, workflowredesign, or digital product adoption.
• Strongstakeholder management skills with the ability to align HR, business,technology, analytics, and operations partners in a matrixed environment.
• Strongcommunication and facilitation skills, including the ability to translatecomplex transformation concepts into clear decisions, plans, and actions.
• Abilityto manage multiple initiatives, prioritize competing work, track risks anddependencies, and drive follow-through with quality and accountability.
• Workingknowledge of HR systems, workflow tools, analytics products, AI tools, anddigital enablement approaches sufficient to guide product and processdecisions.

Nice to Have Skills

• Experience implementing or supporting ERP, HRIS, or enterpriseworkflow products such as Workday, Oracle, SAP SuccessFactors, PeopleSoft,ServiceNow, or similar platforms.
• Experience with product management, agile delivery, design thinking,Lean/Six Sigma, human-centered design, or transformation operating models.
• Experience in healthcare, shared services, global capability centers,or highly regulated environments.
• Experience with AI-enabled productivity tools, digital assistants,process mining, robotic process automation, workflow orchestration, orself-service portals.
• Certifications in project management, agile, product management,process i

Knowledge, Skills, Abilities, Behaviors:

• Demonstrates curiosity, innovation orientation, sound judgment, andbusiness ownership when assessing transformation opportunities.
• Operatesas a value creator, not only a project coordinator; focuses teams on businessoutcomes, adoption, productivity improvement, and measurable impact.
• Challenges complexity and seeks opportunities to simplify work, reducemanual effort, and improve the employee and HR user experience.
• Buildstrust across HR, business, technology, analytics, and operations partnerswhile navigating ambiguity and competing priorities.
• Communicates with clarity and executive presence, including status,risks, tradeoffs, recommendations, and outcomes.
• Promotesresponsible use of AI and automation, including human review, documentation,privacy, security, and appropriate governance.
• Developstalent by coaching team members in product thinking, process design,AI-forward skills, stakeholder management, and transformation deliverydiscipline.
• Handlesconfidential HR information appropriately and upholds ethical standards inday-to-day work.