Manager - Telesales

Franchise Alpha; Delhi; Remote; INR 203,000 - 243,000; Full time

Benefits offered by this job

Cell phone reimbursement

Commuter assistance

Paid sick time

Work from home

Job summary

Franchise Alpha is seeking a proactive Telesales Advisor to drive sales over the phone and nurture customer relationships from a remote location. You will follow scripts to introduce products, handle inquiries, and close deals while coordinating with the field sales team.

A background in telesales or customer service, strong English communication, and proficiency with CRM systems are essential for success. Working days are Monday to Saturday, with day shift hours, and benefits include remote

Qualifications

• Experience in telesales or sales/customer service roles.
• Proven track record of meeting sales quotas via phone.
• Proficient with CRM software and telephone systems.
• Able to learn products and communicate them effectively.
• Fluent English; knowledge of Hindi or other listed languages is a plus.
• Strong interpersonal skills and resilience.
• Excellent negotiation and problem-resolution abilities.

Responsibilities

• Call potential and existing customers to present products using scripts.
• Address inquiries and provide information about offerings.
• Ask questions to understand needs and close deals.
• Refer qualified prospects to the field sales team.
• Maintain accurate customer database.
• Process orders efficiently and accurately.
• Resolve grievances to protect the company's reputation.
• Aim to meet sales quotas and create future opportunities.
• Record calls and sales details meticulously.

Skills

Excellent communication

People skills

CRM proficiency

English fluency

Multilingual (Hindi, etc.)

Negotiation

Resilience

Education

Bachelor's (Preferred)

Tools

CRM software

Telephone systems

Job description

Are you a skilled communicator with a knack for closing deals? We're seeking a Telesales Advisor to join our team and help us achieve our ambitious targets. As a Telesales Advisor, you'll be responsible for driving sales over the phone and nurturing strong customer relationships.

Key Qualities

• Excellent communication skills
• People skills to handle customer inquiries and concerns
• Comfortable presenting products and services over the phone
• A commitment to helping the company grow by acquiring new customers and expanding our business.

Responsibilities and Duties

• Contact potential and existing customers to introduce our products or services following provided scripts.
• Address customer inquiries and provide information about our offerings.
• Ask relevant questions to understand customer needs and close sales deals.
• Collaborate with the field sales team by directing qualified prospects to them.
• Maintain an accurate customer database by updating and entering information.
• Process orders efficiently and accurately.
• Resolve customer grievances to uphold the company's reputation.
• Go the extra mile to achieve sales quotas and set the stage for future sales.
• Keep detailed records of calls and sales, noting valuable information.

Qualifications and Skills

• Proven experience in telesales or other sales/customer service roles.
• A track record of consistently meeting sales quotas, preferably through phone-based interactions.
• Proficiency in using relevant computer programs, including CRM software, and telephone systems.
• Ability to learn about our products and services and effectively communicate them to prospects.
• Excellent communication skills in English and one or more of the following languages: Hindi, Telugu, Kannada, Tamil, Bengali, Marathi, or Gujarati.
• Strong interpersonal skills and the ability to stay composed in the face of rejection.
• Exceptional negotiation skills with the capability to resolve issues and address customer complaints.

Working Schedule

• Working Days: Monday to Saturday
• Working Hours: 10:00 AM to 7:00 PM

Targets Monthly

• Achieve 8 sales deals
• Conduct 100 phone meetings
• Make 1500 phone calls
• Secure 31 inperson meetings

Job Type: Full-time

Pay: Up to - 20,000.00 per month

Benefits

• Cell phone reimbursement
• Commuter assistance
• Paid sick time
• Work from home

Schedule

• Day shift

Supplemental pay types

• Performance bonus
• Quarterly bonus

Application Question(s)

• Do you have own laptop/computer system & Wifi?

Education

• Bachelor's (Preferred)

Experience

• total work: 1 year (Preferred)

Language

• English (Preferred)
• Hindi (Preferred)
• Bengali (Preferred)
• Tamil (Preferred)
• Telugu (Preferred)
• Kannada (Preferred)
• Marathi (Preferred)

Work Location: Remote