Manager Technical Sales And Customer Service

CIRCOR Aerospace & Defence; Thane; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

CIRCOR Aerospace & Defence seeks an experienced leader to manage workload allocation, deliverables, and direct customer-facing activities in the Thane region. You will optimize selection programs for pumps within Allweiler India portfolio and support technical sales and customer service objectives.

The role focuses on standardizing processes, providing engineering and techno-commercial support, and ensuring accurate handover to operations while driving KRAs and continuous improvement across the

Qualifications

• Experience leading a team in technical sales or related field.
• Strong knowledge of international standards and material specifications.
• Experience with sectors like Power Plants, Oil & Gas, and general industries.

Responsibilities

• Allocate workloads and manage team deliverables.
• Provide technical support to customers and prepare techno-commercial proposals.
• Ensure complete handover of orders to operations and drive kick-off efficiency.
• Capture and analyze inquiries to develop formal proposals for sales managers and distributors.
• Standardize processes and drive improvement in technical sales and customer service.

Skills

Team leadership

International standards knowledge

Materials & specifications knowledge

Power Plants / Oil & Gas domain

Education

Graduate in Mechanical / Instrumentation / Chemical Technology

Job description

Job Description:

Principal Activities

• Responsible for workload allocation, management reporting, assist team members on day-to-day activities.
• Responsible for team deliverables. Once a task is assigned to a team member, that team member will be the direct point of contact
• Able to provide inputs to optimize and improved the Selection Program for all types of Pumps in the portfolio of Allweiler India
• Focus on standardization of processes and systems in Technical sales and Customer Service.
• Review and assist in Techno-commercial proposals; Should be able to provide technical support to the customers.
• Responsible for achieving the team KRAs and organization goals for the team.
• Drive improvement activities in the team & involve in process simplification actions.
• Provides technical assistance during the detailed engineering phase of inquiries and projects through product applications and specifications to provide an engineered solution for integration.
• Analyses specifications, application data sheets, inquiry data sheets or other similar documents to determine if the desired specifications can be met.
• Defines the products and their interrelationships to meet the functional and performance requirements.
• Verified / Prepares estimates/quotes for non-price listed products and other pertinent data required to satisfy customer requirements.
• Maintains and improves technical competency, staying current with changes in the industry.
• Completes and maintains all required paperwork, quotes, quote log, and other required documentation.
• Learns and understands customers requirements and application to make appropriate product recommendations.
• Evaluates inquiries and specifications to create formal proposals for sales managers, distributors, and other customers.
• Ensure complete and correct handover of the orders to operation team
• Focus on driving efficient Kick off process
• Establish and track performance metrics, monitor the inside sales dashboard and benchmark against best practices to enhance service levels of technical sales and customer services team

CANDIDATE REQUIREMENTS

Knowledge Skills & Abilities

Technical Skills:

• Should have experience in handling team
• Expert knowledge in international standards & specifications.
• Very good knowledge in materials and specifications used in the various industries, applications & different requirements
• Should have knowledge of key segments like Power Plants, Oil & Gas and other General Industries.

Soft Skills:

• Listening and counselling skills.
• Team building and Leadership skills
• Communication and presentation skills.
• Negotiation & Influencing skills.
• Problem analysis and decision making, Analytical skills

Education & Experience

• Education: Graduate in Mechanical, Instrumentation or Chemical technology
• Experience: 12 + years of industry experience

CIRCOR is an EEO Employer of Females/Minorities/Veterans/Individuals with Disabilities