Team Leader Technical Sales & Customer Service

CIRCOR International, Inc.; Mumbai; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

CIRCOR International, Inc. in Thane, India is seeking a Team Leader Technical Sales & Customer Service to support the Technical Sales & Customer Service teams in handling quotations and order entry with a strong customer-centric approach.

You will mentor the team, define KPIs, and drive process improvements while ensuring timely delivery and compliance with company policy. The role requires coordination with global teams in Radolfzell and Bottrop, overseeing backlog and capacity to meet target

Qualifications

• Relevant technical background in pumps or rotating equipment.
• Experience leading a team (2–3 years).
• Customer-facing exposure and CRM familiarity.

Responsibilities

• Lead the SSC Technical Sales & Customer Service Order entry team with clear direction and customer focus.
• Develop, motivate, and coach direct reports.
• Define and review KPIs for the team; drive process improvements.
• Oversee backlog, inquiries, and orders; manage capacity to meet targets.
• Prepare quotes and sales orders for spares and pumps via SAP CRM.
• Ensure export control compliance with Circor requirements.
• Coordinate cross-departmentally on quote and order priorities.

Skills

Customer oriented mindset

Technical pump knowledge

Analytical skills

Problem solving

MS Office, SAP

Oral and written communication

Task organization / deadline adherence

Education

Engineering degree

MBA (preferred)

Tools

SAP

MS Office

Job description

Team Leader Technical Sales & Customer Service

Job Category : Application Eng

Requisition Number : TEAML003819

• Full-Time
• On-site

Locations

Thane, India

Description

TITLE: Team Leader Technical Sales & Customer Service

Location: Thane, India

DIRECT REPORTING: Director Technical Sales & Customer Service EMEA&APAC

FUNCTIONAL REPORTING:N/A

POSITION DETAILS

Position Summary

Team Lead TS&CS is primarily responsible to support the Technical Sales & Customer Service teams located in Radolfzell and Bottrop with Quotation and Order Entry tasks as assigned carefully, timely, and provide support to our customers, at any time in full compliance with Circor policy and received other guidance.

• Lead the SSC Technical Sales & Customer Service Order entry team by giving directions and ensuring that they are performing with a strong customer orientated mindset.
• Responsible for developing, motivating and coach direct reports.
• Define the KPIs for the team and ensure regular review.
• Responsible for process improvements like generating or managing CRM Views and provide input for further process and tool improvements.
• Train the team on quotations and order entry for FM pumps
• Oversee and manage backlog figures for inquiries and orders assigned to the team and manage capacity to achieve response times as per target values.
• Ensure proactive communication to the Sales department/Customer/Team in the event of a foreseeable delay in delivery for orders and quotes.
• Cross-departmental coordination of quote and order-related priorities and ensuring internal communication.
• Organization and execution of daily management (Operations and Supply Chain) regarding query order status, identify delays, initiate, and elevate countermeasures if necessary.
• Creating sales orders and quotations for spares and pumps via the CRM system in SAP.
• Ensure export control compliance with legal and CIRCOR requirements.
• Follow-up on orders and quotations.

CANDIDATE REQUIREMENTS

Knowledge Skills & Abilities

• Customer oriented mindset
• Technical pump and application knowledge
• Strong analytical skills, strong problem-solving skills
• Knowledge of office administrative and operations management practices and procedures
• Working knowledge of MS Office tools, SAP and other business tools
• Very good oral and written communication skills must (Telephone and email)
• Proficient in organizing tasks for completion by an agreed deadline.

Education & Experience

• 5+ years professional experience in pumps or rotating equipment business
• Minimum 2-3 years of experience in Team Handling role.
• Graduate in Engineering / MBA (preferred)

CIRCOR is an EEO Employer of Females / Minorities / Veterans / Individuals with Disabilities