Manager/Sr. Manager - Service Delivery

Righttalentrightnow; Hyderabad; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

A global professional services firm is seeking a Client Engagement & Delivery Manager in Hyderabad, India. The role involves managing client engagements, ensuring service delivery excellence, and driving operational governance. Ideal candidates will have 10-15 years of experience in client management, strong communication skills, and a client-centric mindset. This full-time position requires the ability to work with US and UK stakeholders and adapt to flexible shifts based on business needs.

Qualifications

• 10 to 15 years of experience with 5 to 7 years in leadership roles managing client engagement and business operations.
• Experience managing US & UK stakeholders.
• Mandatory hands-on experience in setting up and scaling business operations for US-based clients in India.

Responsibilities

• Own end-to-end engagement for client projects.
• Ensure client satisfaction and service delivery compliance.
• Identify and mitigate risks proactively.

Skills

Client Relationship Management

Stakeholder Management

Project Management

Strong Communication Skills

Education

Graduate/Post-graduate

Tools

Agile methodologies

PMP

Job description

Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems &solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees.Read about us at https://aeriestechnology.com

About Business Unit

Roles and Responsibility

Experience: 10yrs + (US & UK client operations experience required)

Qualification:Graduate/Post-graduate

Level:Full Time

Shifts(if any): 11:00AM onwards (candidate should be flexible to work as per businessrequirement)

About Aeries:

AeriesTechnology is a Nasdaq listed global professional services and consultingpartner, headquartered in Mumbai, India, with centres in the USA, Mexico,Singapore, and UAE. We provide mid-market companies with the right mix of deepvertical specialty, functional expertise, and the right systems & solutionsto scale, optimize and transform their business operations with unique customizedengagement models. Aeries is Great Place to Work certified by GPTW InstituteIndia, reflecting our commitment to fostering a positive and inclusiveworkplace culture for our employees.

About the role: The ClientEngagement & Delivery Manager will own end-to-end engagement fornew/existing client projects and manage complete service delivery with definedSLAs to ensure client satisfaction. This role is pivotal in driving operationalexcellence, governance, and stakeholder alignment across all phases of clientengagement.

KeyResponsibilities:

ClientEngagement & Relationship Management

• Act as theprimary point of contact for clients throughout the engagement life cycle.
• Build andmaintain strong relationships with client stakeholders.
• Conductregular status updates, governance meetings, and executive reporting.

End-to-EndDelivery Management

• Plan,execute, and govern service delivery for new and existing clients.
• Ensurecompliance with contractual obligations and SLAs.
• Driveoperational readiness and seamless handover when needed acrosscross-functional teams.

Performance& Governance

• Track KPIsand delivery milestones; report progress to leadership and clients.
• Ensureadherence to quality standards and continuous improvement practices.
• Conductpost-delivery reviews and lessons learned sessions.

RiskManagement

• Identifyand mitigate risks proactively; implement contingency plans as needed.

TeamLeadership

• Coordinatewith delivery teams, PMO, and support functions to ensure smoothexecution.
• SLAAdherence
• ClientSatisfaction Score (CSAT)
• DeliveryTimeliness
• RiskMitigation 100% of critical risks addressed before impact

Required Skills& Qualifications:

• Strongunderstanding of service delivery models, outsourcing, or shared services.
• Excellentcommunication, stakeholder management, and negotiation skills.
• Ability tomanage multiple projects under tight deadlines.
• Proficiencyin project management tools and methodologies (Agile, PMP preferred).
• Minimum 10to 15 years’ experience with 5 to 7 years in leadership roles managingclient engagement & business operations delivery

· Mandatory hands-on experience in setting up and scaling businessoperations for US-based clients in India

• Proventrack record of operational excellence
• StrategicThinking + Operational Execution: Ability to design governance models androll up sleeves for delivery.
• Client-CentricMindset: Direct experience managing US & UK stakeholders, steeringcommittees, and executive reporting.
• ChangeLeadership: Driving transformation, automation, and innovation
• Experienceworking with global clients and multicultural teams.

Preferred:

• Certificationsin PMP, ITIL, or Transition Management.
• Experiencebeing on deputation working in different countries for delivery ofprojects in 2 to 3 years or more.

The Job responsibilities of the candidate shall include but notlimited to the Job Description & to perform any other tasks/functions asrequired by the Company.

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