Director - Client Engagement and Digital Transformation

Righttalentrightnow; Hyderabad; On-site; INR 3,500,000 - 5,200,000; Full time

Job summary

A global professional services firm in Hyderabad is seeking a Director for Client Engagement and Digital Transformation. This role involves acting as a strategic advisor to senior stakeholders, overseeing end-to-end client relationships, and leading transformation initiatives focusing on automation and digitization. Candidates should have over 15 years of experience in account management within the technology sector, with a strong understanding of digital transformation and the ability to manage key accounts effectively.

Qualifications

• 15+ years of experience in account management, client partnership & transformation.
• Strong understanding of technology platforms and digital transformation concepts.
• Proven track record in managing key accounts and client relationships.
• Ability to build trusted relationships with senior client stakeholders.
• Proven track record of managing key accounts, client relationships, and growing accounts.
• Experience overseeing multi-disciplinary delivery teams or programs on behalf of clients.
• Skilled at managing expectations, handling escalations, and navigating complex client environments.
• Strong grasp of project management methodologies.
• Collaborative working style with both clients and internal teams.
• Preference will be given to candidates based in the Hyderabad location.

Responsibilities

• Act as a strategic advisor to C-level stakeholders.
• Manage end-to-end client relationships to ensure delivery alignment.
• Lead transformation initiatives focusing on automation and digitization.
• Oversee key deliverables including transformation roadmaps, reporting and governance.
• Monitor KPIs/SLAs, resolve escalations, and drive continuous improvement and client satisfaction.
• Support account growth through proactive engagement and trusted advisory support.
• Lead end-to-end transformation initiatives for client organizations, focusing on automation, and digitization across operations.
• Collaborate with global teams to drive change management and implement scalable, future-ready operating models.
• Deliver strategic insights and solutions on the internal controls as part of broader transformation programs.

Skills

Stakeholder Management

Strategic Advisory

Client Relationship Management

Digital Transformation

Project Management

Cross-Functional Collaboration

Education

Postgraduate degree

Job description

Director - Client Engagement and Digital Transformation

Job Id: Aeries/697/25-26

Experience Range 15 - 17 Years

Qualification Graduate/ Post Graduate

Open

Job Description

About Us

Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees. Read about us at https://aeriestechnology.com

About Business Unit

Roles and Responsibility

Position Title: Director - Client Engagement & DigitalTransformation

Type of employment: Full time

Experience:15+ years

Qualifications:Postgraduate

Key Responsibilities

Stakeholder & Account Management

• Act as a strategic advisor to C-level stakeholders on compliance, operational efficiency, and transformation initiatives.
• Manage end-to-end client relationships, ensuring alignment of service delivery with client expectations across functions.
• Lead high-performing transformation teams and collaborate cross-functionally with operations, IT, HR, TA and executive leadership.
• Oversee key deliverables including transformation roadmaps, reporting and governance.
• Monitor KPIs/SLAs, resolve escalations, and drive continuous improvement and client satisfaction.
• Support account growth through proactive engagement and trusted advisory support.
• Lead end-to-end transformation initiatives for client organizations, focusing on automation, and digitization across operations.
• Collaborate with global teams to drive change management and implement scalable, future-ready operating models.
• Deliver strategic insights and solutions on the internal controls as part of broader transformation programs.

Internal Controls & Governance

• Partner with clients to assess and align their governance and compliance frameworks, ensuring transparency and operational integrity.
• Collaborate with risk and compliance stakeholders to support audit-readiness, data integrity, and regulatory compliance as needed.
• Provide local leadership and act as a senior representative for the Hyderabad/clientsite.
• Manage leadership visits, strategic reviews, and governance meetings as needed.
• Serve as a point of escalation and guidance for cross-functional teams on-site.
• Ensure effective communication and coordination between corporate leadership and Hyderabad operations.
• Foster a strong and cohesive workplace culture aligned with Aeries’ values and operational goals.

Qualifications & Experience

• 15+ years of experience across account management, client partnership & transformation.
• Preferred industry experience: Technology /IT /ITES /Digital & e-commerce/SaaS / Tech consulting.
• Strong understanding of technology platforms, enterprise systems, and digital transformation concepts.
• Ability to build trusted relationships with senior client stakeholders
• Proven track record of managing key accounts, client relationships, and growing accounts
• Experience overseeing multi-disciplinary delivery teams or programs on behalf of clients
• Skilled at managing expectations, handling escalations, and navigating complex client environments
• Strong grasp of project management methodologies
• Collaborative working style with both clients and internal teams
• Ability to thrive in fast-paced, high-growth, or ambiguous environments
• Preference will be given to candidates based in the Hyderabad location.

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