Client Engagement and Digital Transformation

Aeries Technology, Inc.; Hyderabad; Sur place; INR 2 000 000 - 3 500 000; Plein temps

Résumé du poste

A well-regarded consulting firm located in Hyderabad is seeking an experienced Client Engagement & Digital Transformation professional with over 15 years of expertise. The role involves advising C-level stakeholders, managing client relationships, and leading transformation initiatives to enhance operational efficiency. Candidates should possess a postgraduate degree and have extensive experience in account management and technology. The position offers a full-time commitment with a focus on driving digital innovations and client satisfaction.

Qualifications

• 15+ years of experience in account management and client partnership.
• Strong understanding of technology platforms and digital transformation.
• Proven track record in managing key accounts and client relationships.

Responsabilités

• Act as a strategic advisor to C-level stakeholders.
• Manage end-to-end client relationships and alignment.
• Lead high-performing transformation teams and collaborate across functions.

Connaissances

Account management

Client relationship building

Transformation management

Project management

Governance and compliance

Operational efficiency

Formation

Postgraduate degree

Description du poste

Client Engagement and Digital Transformation

Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees. Read about us at https://aeriestechnology.com

About Business Unit

Roles and Responsibility

Position Title:Client Engagement & Digital Transformation

Type of employment: Full time

Experience:15+ years

Qualifications:Postgraduate

Key Responsibilities:

• Act as a strategic advisor to C-level stakeholders on compliance, operational efficiency, and transformation initiatives.
• Manage end-to-end client relationships, ensuring alignment of service delivery with client expectations across functions.
• Lead high-performing transformation teams and collaborate cross-functionally with operations, IT, HR, TA and executive leadership.
• Oversee key deliverables including transformation roadmaps, reporting and governance.
• Monitor KPIs/SLAs, resolve escalations, and drive continuous improvement and client satisfaction.
• Support account growth through proactive engagement and trusted advisory support.
• Lead end-to-end transformation initiatives for client organizations, focusing on automation, and digitization across operations.
• Collaborate with global teams to drive change management and implement scalable, future-ready operating models.
• Deliver strategic insights and solutions on the internal controls as part of broader transformation programs.

Internal Controls & Governance

• Partner with clients to assess and align their governance and compliance frameworks, ensuring transparency and operational integrity.
• Collaborate with risk and compliance stakeholders to support audit-readiness, data integrity, and regulatory compliance as needed.
• Provide local leadership and act as a senior representative for the Hyderabad/client site.
• Manage leadership visits, strategic reviews, and governance meetings as needed.
• Serve as a point of escalation and guidance for cross-functional teams on-site.
• Ensure effective communication and coordination between corporate leadership and Hyderabad operations.
• Foster a strong and cohesive workplace culture aligned with Aeries’ values and operational goals.

Qualifications & Experience

• 15+ years of experience across account management, client partnership & transformation.
• Preferred industry experience: Technology /IT /ITES /Digital & e-commerce/SaaS / Tech consulting.
• Strong understanding of technology platforms, enterprise systems, and digital transformation concepts.
• Ability to build trusted relationships with senior client stakeholders.
• Proven track record of managing key accounts, client relationships, and growing accounts.
• Experience overseeing multi-disciplinary delivery teams or programs on behalf of clients.
• Skilled at managing expectations, handling escalations, and navigating complex client environments.
• Strong grasp of project management methodologies.
• Collaborative working style with both clients and internal teams.
• Ability to thrive in fast-paced, high-growth, or ambiguous environments.
• Preference will be given to candidates based in the Hyderabad location.

The Job responsibilities of the candidate shall include but not limited to the Job Description to perform any other tasks/functions as required by the Company.