Director – Client Engagement and Digital Transformation

Righttalentrightnow; Hyderabad; On-site; INR 3,000,000 - 4,200,000; Full time

Job summary

Aeries Technology is seeking a Director – Client Engagement & Digital Transformation to lead strategic account management and large-scale transformation initiatives from Hyderabad. This leadership role focuses on C-level advisory, cross-functional collaboration, and delivering end-to-end transformation programs across global teams.

The role requires 15+ years of experience in technology consulting, strong governance capabilities, and the ability to build trusted relationships with senior

Qualifications

• 15+ years of experience across account management, client partnership & transformation.
• Preferred industry experience: Technology / IT /ITES / Digital & e-commerce/SaaS / Tech consulting.
• Strong understanding of technology platforms, enterprise systems, and digital transformation concepts.
• Ability to build trusted relationships with senior client stakeholders.
• Proven track record of managing key accounts, client relationships, and growing accounts.
• Experience overseeing multi-disciplinary delivery teams or programs on behalf of clients.
• Skilled at managing expectations, handling escalations, and navigating complex client environments.
• Strong grasp of project management methodologies.
• Collaborative working style with both clients and internal teams.
• Ability to thrive in fast-paced, high-growth, or ambiguous environments.
• Preference will be given to candidates based in the Hyderabad location.

Responsibilities

• Act as a strategic advisor to C-level stakeholders on compliance, operational efficiency, and transformation initiatives.
• Manage end-to-end client relationships, ensuring alignment of service delivery with client expectations across functions.
• Lead high-performing transformation teams and collaborate cross-functionally with operations, IT, HR, TA and executive leadership.
• Oversee transformation roadmaps, reporting and governance for client programs.
• Monitor KPIs/SLAs, resolve escalations, and drive continuous improvement and client satisfaction.
• Support account growth through proactive engagement and trusted advisory support.
• Lead end-to-end transformation initiatives for client organizations, focusing on automation and digitization across operations.
• Collaborate with global teams to drive change management and scalable operating models.

Skills

Account management

Transformation leadership

Stakeholder management

Cross-functional collaboration

Change management

Project management

Education

Postgraduate

Job description

Director – Client Engagement and Digital Transformation

Job Id: Aeries/697/25-26

Industry IT

Experience Range 15 - 20 Years

Qualification Graduate/ Post Graduate

Open

Job Description

About Us

Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees.Read about us at https://aeriestechnology.com

About Business Unit

Roles and Responsibility

Position Title: Director - Client Engagement & DigitalTransformation

Type of employment: Full time

Experience:15+ years

Qualifications:Postgraduate

Key Responsibilities:

Stakeholder & Account Management

• Act as a strategic advisor to C-level stakeholders oncompliance, operational efficiency, and transformation initiatives.
• Manage end-to-end client relationships, ensuring alignmentof service delivery with client expectations across functions.
• Lead high-performing transformation teams and collaboratecross-functionally with operations, IT, HR, TA and executive leadership.
• Oversee key deliverables including transformation roadmaps,reporting and governance.
• Monitor KPIs/SLAs, resolve escalations, and drive continuousimprovement and client satisfaction.
• Support account growth through proactive engagement andtrusted advisory support.
• Lead end-to-end transformation initiatives for clientorganizations, focusing on automation, and digitization acrossoperations.
• Collaborate with global teams to drive change management andimplement scalable, future-ready operating models.
• Deliver strategic insights and solutionsontheinternal controls as part of broader transformation programs.

Internal Controls & Governance

• Partner with clients to assess and align their governanceand compliance frameworks, ensuring transparency and operational integrity.
• Collaborate with risk and compliance stakeholders to supportaudit-readiness, data integrity, and regulatory compliance as needed.
• Provide local leadership and act as a senior representativefor the Hyderabad/clientsite.
• Managingleadership visits, strategic reviews, andgovernance meetings as needed.
• Serve as a point of escalation and guidance forcross-functional teams on-site.
• Ensure effective communication and coordination betweencorporate leadership and Hyderabad operations.
• Foster a strong and cohesive workplace culture aligned withAeries’ values and operational goals.

Qualifications & Experience

• 15+ years of experience acrossaccount management,client partnership &transformation.
• Preferred industry experience:Technology /IT /ITES /Digital & e-commerce/SaaS / Tech consulting.
• Strong understanding of technology platforms, enterprisesystems, and digital transformation concepts.
• Ability to build trusted relationships with senior clientstakeholders
• Proven track record of managing key accounts, clientrelationships, andgrowing accounts
• Experience overseeing multi-disciplinary delivery teams orprograms on behalf of clients
• Skilled at managing expectations, handling escalations, andnavigating complex client environments
• Strong grasp of project management methodologies
• Collaborative working style with both clients and internalteams
• Ability to thrive in fast-paced, high-growth, or ambiguousenvironments
• Preference will be given to candidates based in theHyderabadlocation.

TheJobresponsibilitiesofthecandidateshallincludebutnotlimitedtotheJobDescription&toperform any other tasks/functions as required by the Company.