Cookie Consent Manager

Mapletree Investments Pte; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Mapletree Investments Pte in Mumbai seeks a Manager, Soft Services to lead property management and soft service operations for assigned properties. The role focuses on maintaining facilities efficiently, managing costs, and delivering reliable services in a dynamic environment.

The candidate will oversee annual planning, budgeting, and coordination with tenants and authorities, ensuring compliance with applicable regulations and successful project delivery.

Qualifications

• Degree in Building, Real Estate, Facilities Management or related Engineering discipline.
• At least 7 years of relevant experience and knowledge of all phases of property management and procurement of property management services.
• Sound knowledge of ME systems and building services.
• Fire Safety Manager certification is an added advantage.
• Excellent planning, communication and interpersonal skills are essential.
• Strong leadership and project management skills, including budgeting and forecasting.
• Ability to manage multiple operations and projects 24/7 in a fast-paced environment.

Responsibilities

• Oversee strategic planning and budgeting for operations and maintenance annually.
• Review policies and systems to ensure relevancy and drive process improvements.
• Manage cyclical repairs, minor capital projects, and term contracts.
• Supervise security management and contractors serving properties.
• Act as liaison with tenants and regulatory authorities; coordinate issue resolution.
• Ensure regulatory compliance (e.g., Workplace Safety and Health Act) and audits.

Skills

Leadership

Budgeting

Team management

Planning

Communication

Interpersonal skills

Forecasting

Education

Degree in Building, Real Estate, Facilities Management or related Engineering discipline

Job description

Manager, Soft Services (Developer / Landlord / Hotel / Hospitality) (Based in Mumbai)

Company: Mapletree

Job Summary

This position will be based in Mumbai and responsible to lead a team in managing the soft service operations of the assigned properties, enhancing the value of the property through well-maintained and efficiently run facilities through effective cost management.

Job Responsibilities

• Oversee the strategic planning and budgeting for operations and maintenance on an annual basis.
• Periodic monitoring and reviewing of policies and systems to ensure relevancy, and initiate changes where necessary to improve the property management processes and procedures.
• Manage cyclical repairs and improvement projects, handle term-contracts and oversee minor capital project management.
• Purview on security management and manage contractors providing various types of services at our properties.
• Act as Chief Liaison with tenants and regulatory authorities, handle and coordinate resolution of complaints, and provide guidance and expertise to the team on the ground in resolving issues.
• Provide solutions for challenges faced by the team, and ensure overall compliance with regulatory requirements such as Workplace Safety and Health Act, etc.
• Provide oversight on the plan and implement system audits, look into continuous process improvements and ensure timely management reporting.

Job Requirements

• Degree in Building, Real Estate, Facilities Management or related Engineering discipline.
• At least 7 years of relevant experiences and knowledge of all phases of property management, as well as procurement of property management services.
• Possess sound knowledge of ME systems and building services.
• Certification as a Fire Safety Manager will be an added advantage.
• Excellent team player with excellent planning, communication and good interpersonal skills are essential.
• Equipped with strong leadership and project management skills, including budgeting and forecasting.
• Ability to be ready 24/7 and to manage operations and projects simultaneously in a fast-paced environment.