Manager - Social Security Cell

Mahindra And Mahindra Ltd.; Mumbai; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Mahindra And Mahindra Ltd. is seeking an experienced Employee Relations professional to own EPS processes for officers across AFS and to provide managerial guidance to the Social Security Cell.

You will coordinate with internal teams and external agencies, including EPFO/RPFC, to resolve grievances and settle EPS claims. Responsibilities include maintaining databases, guiding employees on EPS benefits, and developing action plans.

Qualifications

• 10 to 15 years of work experience in Employee Relations, handling PF & EPS related work.
• Ability to work collaboratively across departments.
• Strong attention to detail and organizational skills.
• Proficiency in MS Office and familiarity with EPFO-related portals.

Responsibilities

• Own EPS processes for officers across AFS and provide managerial guidance to the Social Security Cell.
• Coordinate with stakeholders, including external agencies and government authorities (EPFO/RPFC).
• Develop and implement measures to strengthen the EPS claim process and resolve grievances.
• Manage databases and documentation; guide employees on EPS benefits and action plans.
• Identify issues proactively, resolve escalations, and respond to urgent EPFO requirements.
• Optimize use of internal resources and consultants for routine and critical cases.

Skills

Collaboration

Attention to detail

Organizational skills

Education

Master of Labour Studies

MBA in Human Resources / Industrial Relation

Tools

MS Office

EPFO portals

Job description

Select how often (in days) to receive an alert:

- Overall ownership of the EPS processes for officers across AFS.

- Provide managerial guidance and support to the team for smooth functioning of the Social Security Cell.

2. Process Strengthening:

- Develop and implement suitable process measures to strengthen the EPS claim process.

3. Stakeholder Coordination:

- Coordinate and collaborate with stakeholders, including external agencies (Employees, Ex-Employees, PF Trust, HR/ER, Consultants, etc.).

- Liaise with government authorities (EPFO/RPFC) to resolve grievances and settle EPS claims.

4. Database Management and Documentation:

- Manage database and ensure query resolution.

- Maintain required documentation.

5. Employee Guidance:

- Guide employees on various issues related to EPS benefits.

- Assist in developing an appropriate Plan of Action to avail EPS benefits.

- Possess thorough knowledge of the EPF Act – 1952, EPFO portal functionality, amendments, and POHW regulations.

7. Proactive Issue Identification:

- Implement proactive measures to identify issues early and develop resolution plans for upcoming retirees, including complex cases like Employer Closed and IW cases.

- Support in resolving escalations, notices, inspections, and queries.

- Respond to urgent requirements from EPFO, if any.

9. Resource Optimization:

- Effectively utilize internal resources and consultants to address routine and critical cases.

10. Technical Proficiency:

Industry Preferred

Qualifications

Master of Labour Studies; MBA in Human Resources / Industrial Relation

General Requirements

10 to 15 years of work experience in Employee Relations, handling PF & EPS related work.

• Ability to work collaboratively across departments.
• Strong attention to detail and organizational skills.
• Proficiency in MS Office and familiarity with EPFO-related portals.