Manager Service HVAC

Johnson Controls, Inc.; Kolkata District; On-site; INR 550,000 - 900,000; Full time

Job summary

Johnson Controls, Inc. in India seeks a Manager - Service to lead HVAC service operations for a broad portfolio of equipment, including chillers, AHUs, FCUs, and cooling towers.

The role focuses on delivering high customer satisfaction, driving revenue through AMCs, and guiding service teams to excellence. Responsibilities include troubleshooting, installation support, root cause analysis, and ensuring SLA adherence while growing relationships with customers and contractors.

Qualifications

• 8+ years in HVAC service operations
• Strong knowledge of water-cooled & air-cooled chillers, HVAC controls & BMS
• Experience managing AMCs, service contracts, and field service teams

Responsibilities

• Lead and manage service operations for HVAC systems including chillers, AHUs, FCUs, cooling towers, and related equipment
• Drive service revenue through AMC, retrofit, modernization, repair, and spare parts sales
• Manage a team of Service Engineers and Technicians, ensuring productivity and service quality
• Oversee installation support, commissioning, troubleshooting, and root cause analysis for complex issues
• Ensure adherence to SLA commitments and customer satisfaction targets
• Develop and maintain relationships with customers, consultants, facility managers, and contractors
• Monitor service KPIs including response time, first-time fix rate, service backlog, and contract renewals
• Plan manpower allocation, training, and technical capability development
• Ensure compliance with safety standards, EHS regulations, and company policies
• Collaborate with sales teams to identify service business opportunities and support customer retention
• Manage service budgets, forecasting, inventory control, and resource planning

Skills

HVAC service ops

Chillers & cooling systems

AMC management

Team leadership

Safety & compliance

Education

Bachelor's or Diploma in Mechanical/Electrical Engineering

Job description

The Manager - Service is responsible for leading service operations for HVAC and Chiller systems, ensuring high customer satisfaction, operational excellence, revenue growth, and effective management of service teams. The role involves driving preventive maintenance, breakdown service, troubleshooting, AMC management, spare parts planning, and customer relationship management.

Key Responsibilities

• Lead and manage service operations for HVAC systems, water-cooled chillers, air-cooled chillers, AHUs, FCUs, cooling towers, and related equipment.
• Drive service revenue through AMC, retrofit, modernization, repair, and spare parts sales.
• Manage a team of Service Engineers and Technicians, ensuring productivity and service quality.
• Oversee installation support, commissioning, troubleshooting, and root cause analysis for complex technical issues.
• Ensure adherence to SLA commitments and customer satisfaction targets.
• Develop and maintain relationships with key customers, consultants, facility managers, and contractors.
• Monitor service KPIs including response time, first-time fix rate, service backlog, and contract renewals.
• Plan manpower allocation, training, and technical capability development.
• Ensure compliance with safety standards, EHS regulations, and company policies.
• Collaborate with sales teams to identify service business opportunities and support customer retention initiatives.
• Manage service budgets, forecasting, inventory control, and resource planning.

Required Qualifications

• Bachelor's Degree or Diploma in Mechanical Engineering, Electrical Engineering, or related discipline.
• 8+ years of experience in HVAC service operations, including chillers and commercial/industrial cooling systems.
• Strong knowledge of: Water-Cooled & Air-Cooled Chillers HVAC Controls & BMS Refrigeration Cycles Compressors (Centrifugal, Screw, Scroll, Reciprocating) Cooling Towers, Pumps & Hydronic Systems Energy Efficiency & Troubleshooting
• Experience managing AMCs, service contracts, and field service teams.