Manager Service HVAC

Johnson Controls, Inc.; Kolkata District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Johnson Controls in Kolkata is seeking a Manager - Service to lead HVAC and chiller service operations across water-cooled and air-cooled systems. You will drive maintenance programs, troubleshoot complex issues, and ensure safety and high service quality.

You will manage a team of service engineers, coordinate with customers and consultants, and collaborate with sales to grow AMC revenue while meeting SLA targets.

Qualifications

• Bachelor's/Diploma in Mechanical or Electrical Engineering.
• 8+ years in HVAC service operations including chillers.
• Experience with AMCs, service contracts, and field teams.
• Knowledge of chillers, cooling towers, HVAC controls.

Responsibilities

• Lead and manage HVAC service operations across chillers and related equipment.
• Drive service revenue through AMCs, retrofits, and parts sales.
• Manage a team of service engineers and technicians.
• Oversee installation support, commissioning, and troubleshooting.
• Ensure SLA adherence and high customer satisfaction.
• Develop customer relationships with facilities managers and contractors.
• Monitor KPIs such as response time and first-time fix rate.
• Plan manpower, training, and technical capability development.
• Ensure safety and EHS compliance; collaborate with sales on opportunities.

Skills

HVAC service ops

Team leadership

Preventive maintenance

Troubleshooting

Customer management

Education

Bachelors/Diploma in Mechanical or Electrical Eng

Job description

## Manager Service HVACApply: Kolkata-West Bengal-India: Full time: Posted Today: WD30283637### The Manager - Service is responsible for leading service operations for HVAC and Chiller systems, ensuring high customer satisfaction, operational excellence, revenue growth, and effective management of service teams. The role involves driving preventive maintenance, breakdown service, troubleshooting, AMC management, spare parts planning, and customer relationship management.### Key Responsibilities* ### Lead and manage service operations for HVAC systems, water-cooled chillers, air-cooled chillers, AHUs, FCUs, cooling towers, and related equipment.* ### Drive service revenue through AMC, retrofit, modernization, repair, and spare parts sales.* ### Manage a team of Service Engineers and Technicians, ensuring productivity and service quality.* ### Oversee installation support, commissioning, troubleshooting, and root cause analysis for complex technical issues.* ### Ensure adherence to SLA commitments and customer satisfaction targets.* ### Develop and maintain relationships with key customers, consultants, facility managers, and contractors.* ### Monitor service KPIs including response time, first-time fix rate, service backlog, and contract renewals.* ### Plan manpower allocation, training, and technical capability development.* ### Ensure compliance with safety standards, EHS regulations, and company policies.* ### Collaborate with sales teams to identify service business opportunities and support customer retention initiatives.* ### Manage service budgets, forecasting, inventory control, and resource planning.### Required Qualifications* ### Bachelor's Degree or Diploma in Mechanical Engineering, Electrical Engineering, or related discipline.* ### 8+ years of experience in HVAC service operations, including chillers and commercial/industrial cooling systems.* ### Strong knowledge of: Water-Cooled & Air-Cooled Chillers HVAC Controls & BMS Refrigeration Cycles Compressors (Centrifugal, Screw, Scroll, Reciprocating) Cooling Towers, Pumps & Hydronic Systems Energy Efficiency & Troubleshooting* ### Experience managing AMCs, service contracts, and field service teams.### About UsJohnson Controls: Enhancing the Intelligence of BuildingsYour buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.